Senior Field Service Engineer

Senior Field Service Engineer (Full-Time, Regular)

Location: (HTA) DLS (Dallas, TX)

Job Schedule: Full time

Remote: No

Job Description: Train and provide guidance to lower-level Field Service Engineers. Conduct field support, including system and equipment maintenance and installations of specific Hitachi brand CD-SEM models CG5000, CG6300 and CG7300 used in semiconductor manufacturing to meet customer requirements for current and future technological processes. Perform on-site installation and provide on-site technical support for customers, including resolution and acceptance testing and technology calibration. Attend customer pass-down meetings as required, and ensure equipment uptime and availability commitments are met. Develop and maintain plan-of-action documents to report on escalation activities pertaining to the operation of Hitachi semiconductor manufacturing equipment. Work directly with third-party vendors to install, troubleshoot, and repair system and equipment accessories. Transfer technical and operational knowledge to junior Field Service Engineer positions through on-the-job training or classroom training. Maintain appropriate records of all work performed and training received in the CRM system. Set and keep appropriate schedules for service on assigned equipment.

10% of time traveling to Hillsboro, OR and Hsinchu, Taiwan for job training, and to Boise, ID to provide customer support.

Job location: 1375 North 28th Avenue, Dallas, TX 75261. Work to be performed primarily at customer site in Phoenix, AZ.

Required Qualifications:

• Bachelor's degree (or the foreign equivalent) in Electronic, Electrical, Industrial Engineering, or related field.
• 2 years of experience in the job offered or related.
• Experience with:
• installing Hitachi's Critical Dimension Scanning Electron Microscope (CD-SEM) models CG5000, CG6300, CG7300;
• troubleshooting CD-SEM equipment and performing root cause analysis to resolve system and performance issues;
• applying Statistical Process Control (SPC) to maintain CD-SEM process tool performance;
• integrating electro-mechanical systems, high-vacuum modules, sensors, controls, lasers, and wafer-handling robotics across multiple CD-SEM tool subsystems;
• and modeling, design and tuning of PID (Proportional-Integral-Derivative) controllers.

Equal Opportunity Employer (EOE)

Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.

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