Tier 2 Service Desk Windows/MAC

Job Description Job Description Join our team supporting the USGS Service Desk! Responsibilities: Deliver on-site deskside support at the Denver, CO location. Provide hardware and software support for Windows and Mac desktops and laptops. Configure, test, and install printers, scanners, and network copier/printers. Install and configure laptops and PCs using standardized computer images. Support users with file share access and permissions-related issues. Track, log, and report all service requests accurately. Perform security vulnerability patching and remediation. Provide conference room/AV support as needed. Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops. Carry out additional duties as assigned. Skills & Experience: 1-2 years of related experience. Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred. Excellent problem-solving skills. Knowledge of Windows operating systems. Strong experience supporting iOS and macOS. Working knowledge of Microsoft Office Suite. Experience in managing Active Directory, including users, groups, and computers. Excellent documentation, collaboration, and communication skills, both written and verbal. Strong analytical skills and a creative, self-starting approach. Ability to interact professionally, diplomatically, and tactfully with all organizational levels Salary is based on years of experience and qualifications ($42,000-$48,000). This position includes health care, retirement benefits, Company paid time and vacation days, as well as paid Government holidays. Company Description W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right. Company Description W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.