Patient Care Representative FT

Now Hiring: Key Whitman Eye Center - Dallas, TX

The Patient Care Assistant supports the clinical team in providing a safe, comfortable, and positive experience for patients throughout their visit. This role assists with patient flow, basic patient care needs, administrative support, and communication between patients and the care team in a fast-paced surgical environment.

Patient Care & Support

• Greet patients and assist them throughout their visit while providing professional, compassionate, and attentive service.
• Support patient flow by helping direct and escort patients to appropriate areas as needed.
• Assist patients with completing required questionnaires, forms, and other documentation.
• Respond promptly to patient needs and communicate questions or concerns to the appropriate clinical team member.
• Help maintain patient comfort, privacy, dignity, and safety throughout the patient experience.

Clinical & Team Support

• Provide general support to nurses, physicians, and other members of the care team as directed.
• Help prepare patient care areas and ensure supplies and equipment are organized and readily available.
• Maintain a clean, orderly, safe, and compliant patient care environment.
• Communicate pertinent patient information to appropriate team members to support continuity of care.

Patient Flow & Scheduling

• Review and manage daily physician and team schedules to help support efficient patient flow.
• Assist with walk-in patients, scheduling questions, and appointment confirmations.
• Communicate information by phone or computer and appropriately route patient questions and concerns.

Patient Records & Documentation

• Review and update patient information and assist with maintaining accurate patient records.
• Cross-check next-day patient charts and identify missing information for appropriate follow-up.
• Complete required forms, reports, and operational documentation accurately and timely.

Administrative Support

• Assist with check-in and check-out processes as needed.
• Verify patient information and provide assistance with insurance-related documentation.
• Collect co-pays, non-covered service fees, and outstanding balances when assigned.
• Perform additional patient care and operational duties as assigned.

Key Competencies

• Compassionate and patient-focused approach to care.
• Strong communication and interpersonal skills.
• Ability to provide professional, courteous, and attentive service to patients and families.
• Strong organizational and time-management skills.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
• Ability to work collaboratively with physicians, nurses, and other healthcare professionals.
• Understanding of patient privacy, safety, and healthcare regulations.
• Dependable, flexible, and able to respond appropriately to changing patient and clinical needs.

Impact of the Role By supporting patient needs, maintaining efficient patient flow, assisting the clinical care team, and providing a welcoming and compassionate environment, the Patient Care Assistant plays an important role in delivering a positive patient experience and supporting high-quality care.

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.