Front Desk Supervisor
$19 - $20 per hourSheraton Music City Hotel
Job Description
Job Description
The Hotel Front Desk Supervisor oversees daily front office operations, ensuring seamless guest experiences and efficient staff management. They act as the primary liaison between front desk agents and hotel management, handling escalated issues, staff training, scheduling, and ensuring adherence to brand service standards.
Compensation:$19 - $20 hourly
Responsibilities:- Training: Onboard and continuously train new front office agents on hotel systems, safety procedures, and brand standards.
- Scheduling: Create and manage shift schedules to ensure adequate coverage during peak check-in/out times.
- Mentorship: Act as a role model, providing daily direction, motivation, and performance feedback to the team.
- First Impressions: Ensure all guests are greeted, checked in, and checked out in a warm, efficient, and professional manner.
- Escalated Issues: Serve as the first point of escalation for guest complaints or special requests. Resolve billing discrepancies, room changes, and service recovery issues swiftly.
- Information Provision: Supply guests with information on hotel amenities, local attractions, and dining options.
- System Oversight: Monitor front desk, reservation, and communication systems for accuracy.
- Financial Accuracy: Manage cash drawers, process payments, and assist with night audit reviews and account settlements.
- Departmental Liaising: Coordinate with Housekeeping and Maintenance teams regarding room status, VIP arrivals, and maintenance requests.
- Requires 1-3 years of front desk or hotel operations experience, with previous supervisory experience highly preferred.
- Proficiency in Property Management Systems (PMS), Marriott.
- Exceptional conflict resolution, clear verbal/written communication, and the ability to multitask under pressure.
The newly renovated Sheraton Baltimore North Hotel sits in the heart of Towson’s bustling business district, offering unmatched convenience to nearby corporate offices, universities, medical centers, and popular destinations such as Baltimore’s Inner Harbor. Following a comprehensive and modern renovation, the hotel now features 282 fully renovated guest rooms designed with comfort and functionality in mind.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Towson, MD vacancy
- Baltimore Country Club in Lutherville, Maryland, is seeking a Member Relations Associate to manage the main switchboard and assist visitors. This role involves greeting members, answering calls, and providing information. Candidates must have strong customer service and...SuggestedFlexible hoursAfternoon shift
$20 - $23 per hour
Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in... ...concerns. Responsibilities Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided...SuggestedShift workNight shift- ...Smile Doctors in Baltimore is seeking a Front Desk Coordinator I who will greet and assist customers, manage incoming calls, check-in new patients, and coordinate appointments. The ideal candidate will possess a High School Diploma and have at least one year of administrative...Suggested
Smile Doctors , LLC
Baltimore, MD1 day ago - ...Job Description Job Description We are looking for a Front Desk Coordinator to support daily front office operations for a role in Owings Mills, Maryland. This role is ideal for someone who creates a welcoming first impression, manages a busy reception area with professionalism...SuggestedWork at officeWeekday work
Robert Half Careers
Owings Mills, MD2 days ago $17.3 - $25.11 per hour
A renowned medical facility in Towson, Maryland, is seeking a clerical support specialist. This role involves managing patient appointments, handling phone inquiries, and ensuring accurate registration processes. The ideal candidate will possess strong customer service ...Suggested- ...Job Description Job Description Our modern, state-of-the-art dental office is looking for an experienced Dental Front Desk Manager to join our growing team! We are known for our warm, welcoming atmosphere, amazing doctors, supportive team, and wonderful patients....Full timeTemporary workWork at office
Canton Smile Studio
Baltimore, MD8 days ago $17 - $19 per hour
FX Physical Therapy in Cockeysville, MD, is looking for a dedicated Clinic Assistant to deliver exceptional customer service to every patient. Responsibilities include managing patient interactions, scheduling appointments, and ensuring the clinic's appearance reflects...Hourly payFX Physical Therapy
Cockeysville, MD4 hours ago- Lucky Strike Entertainment in Lutherville is looking for a Restaurant / Entertainment Manager who will be responsible for coordinating operations to ensure a fun and efficient guest experience. You will lead a team while overseeing all aspects of the center's functions,...
- AllerVie Health is looking for a Medical Front Desk Representative in Pikesville, Maryland. This role serves as the first point of contact for patients, ensuring a welcoming experience. Responsibilities include greeting patients, managing appointments, and handling check...
- ...energy, culture, and character of Harbor Point. We’re looking for a Front Office Manager who leads with confidence, communicates with... ...efficiency, and team engagement. This leader manages daily front desk functions, drives service excellence, supports revenue and guest...Daily paidNight shiftWeekend workAfternoon shift
- ...Heartland Dental LLC in Owings Mills, Maryland, is looking for a Business Assistant to enhance patient care through excellent front office management. The successful candidate will manage patient interactions, schedule appointments, and handle insurance claims. Ideal candidates...
Heartland Dental
Owings Mills, MD1 day ago - LifeBridge Health in Baltimore seeks a professional for outpatient appointments registration and medical records functions. Responsibilities include handling patient inquiries, clerical tasks, and utilizing customer service skills. The ideal candidate should have an Associate...Work at office
LifeBridge Health
Baltimore, MD1 day ago $500 per month
...Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results. The pay range...Hourly payWork at officeFlexible hoursAfternoon shift- ...Western Kent Narrows is seeking an experienced and motivated Front Office Manager to join the team at our property located on the... ...Chesapeake Bay. The Front Office Manager will lead the front desk team by example, emphasizing efficiency while overseeing seamless...Work at officeLocal areaFlexible hours
Best Western Kent Narrows
Baltimore, MDa month ago $18 - $19 per hour
...Baltimore, MD has an immediate opening for an experienced Hotel Front Office Supervisor. Job Purpose: Responds in a professional and... ...with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved...Hourly payFull timeTemporary workWork at officeLocal areaImmediate startAll shiftsFlexible hoursShift workNight shiftHotel Equities
Baltimore, MD3 days ago$20 - $25 per hour
A recruitment agency is seeking an Office Assistant (Receptionist) in Baltimore, MD, to provide exceptional front desk support and assist with administrative tasks in a legal/administrative office. This fully onsite role requires professionalism, strong communication skills...Hourly payWork at office$64k - $68k
...Job Description Job Description The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel's front desk . Key responsibilities include handling guest complaints, managing check...Flexible hoursRenaissance Baltimore Harborplace Hotel
Baltimore, MD13 days ago- Parkwood Locust Point is seeking a motivated Manager for their Pikesville location to enhance the client experience. The role involves leading daily operations, training team members, and ensuring high service quality. Ideal candidates should have strong interpersonal skills...
- Client Services Manager BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Home Health office in Towson, MD. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position...Work at officeLocal areaImmediate start
Phenom People
Towson, MD3 days ago $17 - $19 per hour
Reservation Manager U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider...Hourly payWork at officeLocal area- ...assists in preparation of special needs for parties, banquets, etc. Oversees all catering events. Supervises the Dining Room Supervisor and front-of-house employees. Round and be visible during meal service and ensure staff service and guest satisfaction. Oversees...Temporary workLocal area
- North Oaks Partnership is seeking a Dining Room Manager in Pikesville, Maryland. This role involves overseeing the dining area operations, ensuring a fine dining experience for residents and guests. The manager will coordinate staff schedules, maintain standards, and ensure...
- A leading staffing firm is looking for a Front Desk & Office Support professional in Baltimore, Maryland. The role includes welcoming visitors, answering phone inquiries, and supporting administrative tasks such as scheduling and event coordination. Ideal candidates will...
$25 - $28 per hour
Overview Franklin Woods is seeking a Guest Services Director to work Tuesday‑Saturday! Come join our team! At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in...Full timeTemporary workImmediate start- Summary Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service. Job Duties Interviews, selects & train associates Motivates staff through...Work at officeShift work
- Job Description Job Description We are seeking a Private Club Dining Room Manager to join our team! You will be responsible for providing members with a memorable dining experience. Responsibilities: Supervise and coordinate all culinary activities Oversee...
Mount Vernon Club of Baltimore
Baltimore, MD28 days ago $60.36k - $90.54k
Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium...Work experience placementLocal areaNight shiftWeekend workComcast
Towson, MD4 days ago$60k - $80k
Job Type Full-time Description The Company Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has...Full timeWork at officeMiner Corp
Lutherville Timonium, MD3 days ago$110.6k - $178k
Senior Manager - Customer Data & Personalization - Remote Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care...Full timeLocal areaRemote workStanley Black & Decker
Towson, MD4 days ago- Universal Energy Solutions is a leading energy solutions provider, and we are seeking a Junior Account Manager to join our MD team. We find that candidates with sports backgrounds have valuable skill sets due to their work ethic, competitive drive, and ability to win ...Weekly payImmediate start
Universal Energy Solutions
Towson, MD1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!
Related searches