Team Leader

A&W® is looking for some fun and energetic Team Leads for our Lexington, KY restaurants! We offer a competitive wage, a free meal for each shift, 25% discount for off‑duty meals, referral bonus program, recognition program and service rewards, and additional benefits for full‑time Team Members. Benefits The following benefits are available to all eligible full‑time Team Members: Paid Time Off Medical Insurance Dental Insurance Vision Care Insurance Life Insurance Supplemental Life Insurance Short‑Term Disability Benefits Long‑Term Disability Insurance 401(k) Retirement Plan Education Assistance Job Type: Hourly, Non-exempt Position Summary: Contributes to A&W® success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment. Summary of Key Responsibilities Works in various positions as needed during shift in addition to Supervisor duties. Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties. Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence. Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security. Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM. Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times. Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service. Communicates effectively. Filters information between RGM and Team Members as needed. Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records. Sets the standard for regular and consistent attendance and punctuality. Responsible for the safety and security of the Team Member's, facilities, and assets in the absence of the RGM or AGM. #J-18808-Ljbffr