Deal Desk Analyst : 26-03138

Job Description

Job Description

Primary Skills: Salesforce (advanced), Microsoft Dynamics (advanced), Process Documentation (advanced), Project Management (intermediate), Communication (advanced)
Contract Type:  W2
Duration:  6+ Months
Location: Lehi, UT (Hybrid)
Pay Range: $35-$40/hr. on W2

Job Summary:
The Analyst, Deal Operations will support Enterprise Digital Media quote-to-contract and Deal Desk operations . The role partners with Operational teams, Product Business Units, Pricing Strategy, and other cross-functional stakeholders to operationalize Go-To-Market (GTM) offers, improve processes, resolve system issues, and drive operational efficiency. The analyst will also support documentation, training, project execution, and user support across Salesforce and Microsoft Dynamics .

Key Responsibilities:

• Partner with Operations, Product Business Units, and Pricing Strategy teams to support and operationalize Enterprise Go-To-Market offers.
• Coordinate and support product/process training related to Enterprise GTM offerings.
• Build and maintain approval workflows, process documentation, and user guides .
• Communicate GTM, process, and system changes to global operational and approval teams.
• Participate in Deal Desk projects and drive continuous improvement across quote-to-contract processes.
• Act as the first point of contact for users facing issues with quote-to-contract processes in Salesforce and Microsoft Dynamics.
• Investigate and troubleshoot system/process issues , provide resolutions, or escalate to the appropriate teams.
• Maintain a knowledge base of common issues, resolutions, and self-service documentation .
• Assist with system administration , including user management, permissions, and configuration updates.
• Identify process problems, recommend solutions, and help drive projects through completion.
• Work effectively with multiple stakeholders in a fast-paced, changing environment .

Must-Have Skills:

• 3+ years of experience as a Business Process Analyst, Operations Analyst, Deal Operations Analyst , or similar role.
• Strong understanding of Quote-to-Contract / Q2C operations .
• Hands-on experience with Salesforce and/or Microsoft Dynamics .
• Strong business process analysis and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and focus on accuracy and process quality .
• Experience identifying issues, developing solutions, and driving process improvements/projects .
• Experience with Wiki, Workfront, JIRA , or equivalent documentation/bug-management tools.
• Ability to manage changing priorities and work in a fast-paced environment.
• Bachelor's degree in Finance, Business Administration, Operations , or a related field, or equivalent relevant industry experience.

Industry Experience:

• SaaS / Software / Technology — strongly preferred.
• Experience in Enterprise Software / Digital Media / Cloud / Technology sales operations is highly relevant.
• Deal Desk / Sales Operations / Revenue Operations / Quote-to-Cash / Quote-to-Contract experience is preferred.
• Experience supporting enterprise GTM offers, pricing, approvals, or sales processes would be a strong advantage.

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