Mainframe Operator

Oakland County's Department of Information Technology is seeking a Mainframe Operator to support enterprise infrastructure operations and serve as a Level 1 Incident Manager for critical technology incidents and service disruptions. This role is responsible for monitoring enterprise systems, responding to incidents, maintaining operational awareness across infrastructure services, and supporting IBM Mainframe environments. The ideal candidate will possess strong monitoring, troubleshooting, and communication skills while working effectively with IT staff, vendors, and business stakeholders in a 24x7 operational environment. Key Responsibilities Serve as a Level 1 Incident Manager for critical IT incidents and operational events. Create, escape, triage, track, and document technology-related incidents. Monitor enterprise infrastructure, services, and connectivity using graphical monitoring tools. Monitor IBM Mainframe control consoles and review system performance metrics. Respond to operational alerts, outages, service interruptions, and infrastructure issues. Coordinate communication between IT teams, customers, vendors, and support personnel during incident response activities. Maintain awareness of system availability, uptime, and performance across enterprise environments. Assist with reviewing and validating Mainframe Job Control Language (JCL) processes. Perform operational tasks, deliveries, and routine support functions as assigned. Escalate incidents appropriately to technical support teams based on operational procedures. Maintain incident documentation and operational records. Support continuous system availability and operational stability initiatives. Follow established operational standards, incident management processes, and service management procedures. Required Qualifications Experience supporting enterprise operational environments and infrastructure monitoring. Experience monitoring and troubleshooting IT systems, networks, servers, or mainframe environments. Strong incident management and problem-resolution skills. Ability to quickly assess, prioritize, and ... Experience using enterprise monitoring and alerting tools. Strong communication and customer service skills. Ability to interact effectively with: IT Support Teams Infrastructure Teams Vendors Internal Customers Ability to work a flexible schedule including: Holidays Day Shifts Afternoon Shifts Midnight Shifts Ability to lift up to 50 pounds. Ability to work onsite full-time. Preferred Qualifications Experience working in IBM Mainframe environments. Experience reviewing or validating Job Control Language (JCL). Experience supporting enterprise operations centers or network operations centers. Familiarity with infrastructure monitoring and availability management processes. Experience supporting 24x7 operational environments. Knowledge of service management and incident management best practices. Certifications & Clearance Preferred Certifications ITIL Foundation Certification IBM Mainframe Certifications CompTIA Server+ CompTIA Network+ Microsoft Fundamentals Certifications Clearance Candidate must successfully satisfy Oakland County background check requirements. Technical Environment Candidates should have experience with or exposure to: IBM Mainframe Microsoft Teams (5+ Years Preferred) What's Up Gold Pingdom PRTG Network Monitor About Varmoda Varmoda is a federal IT solutions provider founded in 2020 and headquartered in McLean, Virginia, delivering citizen-centric public services across Financial Assistance, Public Benefits, and Security & Defense domains. Our five-layer architecture — Salesforce (Engagement), Databricks (Data), ServiceNow (Orchestration), Pega (Decisioning), and Oracle HR (Capacity) — puts data at the common thread of every solution we build for federal agencies and the citizens they serve. Varmoda holds CMMI Maturity Level 3, ISO 9001, ISO 20000, and ISO 27001 certifications, and is recognized as a V3 veteran-friendly employer. Why Varmoda Growth opportunity within a fast-scaling federal IT firm Direct impact on citizen-facing federal programs Competitive benefits including 401k, health insurance, Paid Time Off, Life Insurance and others — customize per role/location Veteran-friendly (V3) workplace culture Varmoda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Net2Source