Massage Therapist

Glacial Waters Spa at Grand View Lodge

Glacial Waters Spa at Grand View Lodge is looking for a skilled, guest-centered Massage Therapist to join our team. You'll provide exceptional therapeutic massage services tailored to each guest's individual needs; helping them relax, recover, and leave feeling genuinely cared for. By working closely with guests to understand their preferences and goals, you'll deliver experiences that are as memorable as the resort itself. This is a role for someone who takes real pride in their craft and understands that every service is an opportunity to make a lasting impression.

For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose. We're invested in your growth here: this role comes with real opportunity to advance and expand your skills within our spa program.

Duties & Responsibilities

• Deliver exceptional therapeutic massage services tailored to each guest's preferences, needs, and treatment goals.
• Follow established massage treatment protocols and contribute ideas for new services and product recommendations.
• Conduct thorough guest consultations prior to each service; reviewing intake forms, identifying contraindications, and adjusting treatments accordingly.
• Maintain high standards of safety, sanitation, and cleanliness in compliance with Minnesota state licensing requirements and Grand View Lodge protocols.
• Adhere to all cleaning and disinfection protocols set by the resort and the State of Minnesota between every guest.
• Recommend retail products and additional services that genuinely support each guest's wellness goals.
• Communicate any maintenance needs or equipment concerns to the Spa Operations Manager or Director of Spa & Wellness promptly.
• Participate actively in team meetings and training sessions; support a positive, collaborative team culture.
• This is a resort hospitality role; availability on weekends and holidays is required to accommodate guest schedules and ensure exceptional service.
• Any other duties assigned.

What you bring

• Current Minnesota Massage Therapist license in good standing; required.
• 1–2 years of experience in a spa, hotel, resort, or similar service-oriented environment preferred.
• Strong product and service knowledge, including retail offerings.
• Excellent listening and communication skills; you make every guest feel heard and well taken care of.
• A self-motivated, results-driven mindset with a high level of personal and professional integrity.
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• Physical stamina to stand or walk for 4–5 hours and occasionally lift over 80 lbs.
• Leadership experience is a plus; there's room to grow here.
• High school diploma or GED required; cash-handling experience preferred.

Why join us

You'll be part of a team that genuinely invests in its people. CoteCares isn't a tagline, it's how we show up for each other every day. You'll have the tools, support, and team culture to do your best work, with real opportunity to grow your career within our spa and resort program.