Operations Manager, Casualty

Job Title Operations Manager, Casualty Location Houston, TX Employment Type Full time (Hybrid) Role Overview Responsible for overseeing operational, analytical, and reporting functions related to casualty insurance. This role collaborates cross‑functionally to ensure efficiency, accuracy, and alignment with organizational goals. Key Responsibilities Oversee development and implementation of underwriting platforms and tools to drive efficient business practices and expansion of two business units. Lead development and maintenance of underwriting documents for new and renewal business, ensuring alignment and compliance across departments. Support business growth by partnering with underwriting and maintaining relationships with internal and external producers. Improve renewal processes and technology to enhance efficiency and meet persistency goals with an enhanced focus on AI. Work with marketing department to launch and maintain websites for excess casualty and healthcare liability including an additional suite of products such as brochures, knowledge articles. Assist with development of training programs for underwriting, claims and marketing functions within casualty business lines. Establish reporting protocols in coordination with Power BI, Finance, and system partners. Manage full HR responsibilities for direct reports including hiring decisions, training, coordinating work, establishing standards, reviewing work, conducting performance appraisals, and providing coaching or counseling. Qualifications Minimum 6 years of relevant and progressive experience in area of specialization. Bachelor’s degree in relevant field or equivalent experience. 3 years of leadership experience. Ability to read and interpret documents such as submission exposures, claim reports, and procedural manuals. Advanced knowledge of insurance principles, practices, and procedures. Excellent written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy. Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously. Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment. Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word). Benefits Competitive salary and comprehensive benefit package. Strong learning culture with ongoing development opportunities. Opportunities for growth and career advancement. Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment. Basic life and disability insurance. 401(k) plan with 6% company match. 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off. Paid parental leave. Access to our award‑winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription. Student loan matching program. Employee discount program. Equal Opportunity Employer TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. #J-18808-Ljbffr HCC Service Company, Inc.