Commercial & Industrial Service/Installation Technician

Job Description

Job Description

Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Commercial & Industrial Service/Installation Technician, you’ll play a critical role in ensuring the proper installation and service of our products and systems for customers. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality Culligan service. The ideal candidate will have strong mechanical aptitude, the ability to troubleshoot and diagnose our systems following training and will be comfortable consulting with customers to effectively understand their needs.

Why you’ll love working here:

• We offer a full-time, Monday-Friday 8a to 5p work schedule.
• $30-$40hr DOE plus commission
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

Who should apply:

The personal attributes that will set you apart in our hiring process include integrity and accountability – our Technicians must be honest, trustworthy, and willing to take complete ownership over their role. We expect you to be punctual and reliable as our customers rely on timely, consistent service and installation. Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members. The Service Technician should be comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.

Technically speaking, the right candidate for this role will be skilled at installing, servicing, and maintaining large scale ROs and softeners primarily for industrial and manufacturing customers in the Joplin area.

The ideal candidate will have a strong understanding of water chemistry and well water testing. Additionally, the technician must be comfortable plumbing in new and old equipment, and changing out pumps, switches, and meters. This person will work a full-time schedule in industrial/manufacturing/hospital settings. In this position, it will be essential to regularly sanitize, change filters, log data, and audit safety protocols as it relates to our systems.

You'll be working at a professional level with clients in the commercial and industrial level of manufacturing. You'll need to be comfortable writing reports on equipment and water quality. Basic knowledge of hydraulics, pneumatics, electrical and the ability to read schematics and P&ID’s will be extremely useful in this role. This position requires in-depth knowledge of large Reverse Osmosis and industrial equipment including Ultraviolet lights, softeners, and chemical injection. Food safety and Lock-out-tag out of equipment will be practiced daily. This position will be putting maintenance contracts together and help support equipment sales.

The ideal candidate for this role will be highly customer oriented, comfortable managing their time and solving problems, and committed to following SOP’s. Proficiency in using hand tools and basic power tools is of the utmost important in this position.

Your qualifications:

• Must have in-depth commercial plumbing, reverse osmosis, and water softener installation experience. Industrial equipment including ultraviolet lights, softeners and chemical injection. 
• Must have experience with RO’s producing thousands of gallons a day up to 300 gallons per minute
• Must be able to work at a professional level with clients in the commercial and industrial level of manufacturing.
• Must be able to write reports on equipment and water quality. 
• Must maintain a valid Driver’s License.
• Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.

What you’ll do:

Installation and Service:

• Install and service products and systems at commercial, industrial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.

Customer Service:

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answers questions.

Technical Support:

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.

Training and Education:

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.

Documentation:

• Maintain accurate records of installations and troubleshooting steps, including pictures.

Safety:

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Where you’ll work:

Culligan Service Technicians spend much of their time traveling to their customers’ location and completing on-site installation – this means you should feel comfortable working in various environments. While you’ll be traveling during working hours, you’ll be back at the dealership by the end of your day. You may be required to work in commercial/industrial spaces. This role is physically demanding and requires the Technician to stand, kneel, bend, crawl, and lift heavy equipment up to 100lbs regularly.

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