Centralia, IL Member Service Representative

Full-time

KASKASKIA VALLEY COMMUNITY CREDIT U

Job Description
Job Description
Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
Job Summary
We are seeking a Member Service Respresentative (MSR) to join our team! As an MSR on the team, you will be responsible for assisting everyday members with their banking needs, which can include making deposits, making accurate change for businesses, and providing members with account information. You will also answer questions about the credit union and services provided, offer solutions to members facing issues with their accounts, and offer exceptional member service. The ideal candidate has exceptional customer service skills, strong attention to detail, and is comfortable working in a fast-paced environment.
Responsibilities
Greet customers and ascertain what their needs are
Assist customers with everyday banking needs
Follow all cash handling procedures and policies
Answer questions about banking options and products available to customers
Provide exceptional customer service and support
Qualifications
Previous experience in a banking setting desired
Strong communication and interpersonal skills
Strong customer service skills
Excellent attention to detail
Strong problem solving skills

Vacancy posted 3 hours ago

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