AEM Infrastructure & Migration Specialist (United States)

AEM Infrastructure and Cloud Migration

Location: remote work

Duration: 12 Months+

We are seeking 2 contract workers to support and maintain the server and application environments that power Adobe Experience Manager (AEM) websites and related digital communications platforms. These roles will focus on the day-to-day technical health of current environments while also supporting the migration of those servers and services to cloud-based hosting.

Role Overview

The contractors in these roles will provide hands-on support for web, application, and infrastructure components supporting AEM-based sites across development, test, pre-production, and production environments. They will help maintain platform stability, reliability, security, and performance while partnering with internal engineering teams, hosting teams, and vendors to prepare for and execute cloud migration activities.

Key Responsibilities

Platform support and operational maintenance

• Support the technical configuration and operational readiness of AEM websites and related web platform services.
• Maintain and troubleshoot server, web, application, and integration components to ensure reliability, scalability, and performance.
• Maintain accurate technical documentation including server inventories, environment details, topology diagrams, and configuration records across Dev, Test, PreProd, and Prod.
• Support ongoing platform health activities including monitoring, clean-up, validation, and periodic technical reviews.

Upgrades, patching, and technical fitness

• Support OS, middleware, JDK, and AEM-related upgrades to keep environments current and aligned with enterprise security and technology standards.
• Drive or assist with vulnerability remediation and patching activities in partnership with infrastructure and hosting teams.
• Help validate that technical changes are implemented successfully and do not negatively impact website availability or performance.

Cloud migration support

• Support the planning and execution of on-premises to cloud migration activities for AEM websites and supporting infrastructure.
• Work with platform teams and vendors to validate support models, target environments, migration dependencies, and go-live plans.
• Coordinate smoke testing and support UAT in non-production environments to confirm successful migration outcomes.
• Assist with post-migration validation to ensure continuity, stability, and operational readiness in cloud-hosted environments.

Incident, change, and deployment support

• Act as a technical support resource for incidents and service requests affecting AEM websites and related infrastructure.
• Troubleshoot issues, support root cause analysis, and help drive timely resolution of production and non-production problems.
• Execute or support configuration changes such as firewall requests, web server updates, DNS and caching updates, and related environment changes through established enterprise processes.
• Perform deployment validation for new and updated systems to confirm seamless integration and functionality.

Collaboration and continuous improvement

• Partner with business owners, UAT leads, engineering teams, and vendors to understand requirements, plan changes, and validate outcomes.
• Help improve processes, technical documentation, and support runbooks while surfacing risks and recurring issues.
• Contribute to stable platform operations during transition from current-state hosting to future cloud-based architecture.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Experience supporting enterprise application administration, systems configuration, or similar technical operations roles.
• Hands-on experience with enterprise web platforms and content management systems, preferably Adobe Experience Manager or similar platforms.
• Strong background in Linux-based environments, scripting, and troubleshooting distributed web applications.
• Experience supporting incident, problem, and change management within a large enterprise environment.
• Proven ability to read, understand, and maintain technical documentation such as TADs, server lists, and configuration maps.
• Strong problem-solving, communication, and stakeholder coordination skills.
• Ability to support deployment validation and technical testing activities across environments.
• Ability to translate business or operational needs into practical technical support and implementation actions.

Preferred Qualifications

• Familiarity with Adobe Experience Manager architecture, including author/publish tiers, dispatcher or web tiers, and caching behavior.
• Experience supporting global or business-critical web properties.
• Experience supporting cloud migration, hosting modernization, or NextGen platform transition efforts.
• Familiarity with enterprise processes related to tech fitness, security, compliance, and governance.
• Experience working across internal engineering teams, vendors, and business stakeholders in a matrixed environment.

Personal Attributes

• Strong ownership and accountability for platform health and customer experience.
• Comfortable operating in complex environments with changing priorities and tight timelines.
• Collaborative, transparent, and proactive in surfacing issues and driving resolution.
• Continuous improvement mindset with focus on simplifying, automating, and hardening systems.