Resident Manager - Mount Washington

Job Description

Job Description

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

If you are passionate about helping others and knowledgeable of real estate management, we have the right opportunity for you! At Sherman, we pride ourselves on hiring resident-focused and skilled property management talent who strive to lead community operations. We believe we can offer a challenging, fast-paced and rewarding experience that is unique to supporting our mission, vision, and values.

Work Location

This position supports Mount Washington Senior Apartments, 45 units of affordable housing located in Independence, MO.

Schedule & Hours:

• This role offers 30 hours per week.
• The schedule for this role will be Monday - Friday from 9 am - 4 pm with a 1-hour lunch break.

The position performs property management work at Mount Washington Senior Apartments. This position is accountable to lead daily operations as assigned in operational activities, leasing and marketing, compliance and strong focus on customer service and community relations.

ESSENTIAL FUNCTIONS

• Direct the day-to-day activities of resident and tenant relations, safety/security, maintenance, marketing, landscaping, inspections, snow removal, and other operations.
• Maintains customer service and excellent relations with residents, service provider, commercial tenants, outside agencies or vendors and organizations.
• Walks property at regular intervals to ensure property rules are being followed and that the property is clean and orderly and in good maintenance condition.
• Keeps management always informed in the areas of:
• Resident/tenant complaints
• Status of vacancies/projected occupancy
• Any legal actions
• Performance of assigned staff
• Property conditions that could necessitate action by senior leadership
• Potential property liabilities or hazards

Leasing

• Makes appointments, shows apartments, screens applicants, and verifies applications for completion.

Compliance

• Meets Company benchmarks for occupancy, rent collections and timely compliance paperwork.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Coordinates with Corporate support staff on management company procedures for processing and distributing information.
• Must be respectful of resident/tenant privacy, including specific commercial tenant needs.
• Prepares all resident files to include all preparatory paperwork; prepares all move-out materials.
• Ensures compliance with state, federal and local housing laws.
• Complies with all Sherman Associates, agency and city compliance requirements.

Financial

• Engage, contract, supervise and approve invoices for all goods/services required to maintain the assigned properties up to company and owner standards.
• Develop operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy. Prepare this data to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommend and implement programs that contribute to center profitability.
• Analyze and distribute financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Coordinate collection and documentation of all revenues following lease obligations of residents/tenants and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of rent roll and accounts receivable.

Supervisory Responsibility

• As applicable, supervises, coaches, directs, trains and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.

MINIMUM REQUIREMENTS

Education & Experience

• 1-3 years of industry experience within residential real estate; or an equivalent number of years of education and real estate management experience.
• Proven track record of success in overseeing a portfolio of 50-100 residential units strongly preferred.
• Knowledge of RealPage or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• Understanding of Affordable Housing Programs (HUD/MFHA Programs) strongly preferred.

Required Skills & Abilities

• A passion for the mission, vision, and values of Sherman Associates.
• Ability to assist with basic after-hours maintenance needs, such as lock-outs.
• Office hours may vary due to the specific needs of the portfolio.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• Must be able to sit or stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• Must be able to lift over 50 lbs, occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.

Compensation and Benefits

Pay Range: $26-30/hr + commission/bonus eligibility. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package to full-time employees which may include:

• Medical, dental and vision insurance plans
• Employer-paid short term disability
• Employer-paid life insurance
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact View email address on ziprecruiter.com.