BUSINESS OFFICE MANAGER

Job Description

Job Description

Founded in 2000 and proudly based in Atlanta, Parc Communities is a recognized leader in upscale, hospitality-driven senior living. We create vibrant environments where residents thrive through thoughtfully designed independent living, assisted living, and memory care experiences set in premier locations with innovative, lifestyle-focused amenities.

What truly sets Parc apart is our culture. Our core values—Passion, Empathy, Integrity, Resourcefulness, and Excellence—guide how we serve, lead, and support one another every day. We believe that meaningful connections, genuine care, and a commitment to doing what’s right define exceptional senior living.

At the heart of everything we do is our timeless motto: at all times, we are ladies and gentlemen serving ladies and gentlemen. This philosophy shapes the experience we provide not only to residents and their families, but also to our associates. We foster a respectful, collaborative workplace where people feel valued, empowered, and inspired to grow—making Parc Communities an employer of choice for those who want to make a lasting difference.

The Business Office Manager serves as a key operational leader, supporting the General Manager in ensuring exceptional service delivery to residents and associates within our community. The Business Office Manager is responsible for overseeing the daily administrative and financial operations of the community, including billing, accounts receivable, payroll coordination, and human resources management functions. This is a fast-paced, high-accountability position requiring exceptional organizational skills, sound judgment, strong emotional intelligence, and the ability to effectively prioritize multiple competing deadlines while maintaining a high degree of accuracy. This role ensures accurate financial recordkeeping, regulatory compliance, and efficient business office processes while providing exceptional hospitality to residents, families, and associates. In partnership with community leadership, the Business Office Manager also serves as the on-site HR leader, supporting a positive workplace culture, strengthening associate relations, minimizing organizational risk, and ensuring compliance with employment laws and company policies. The position plays a key role in fostering engagement, supporting leadership development, guiding performance management practices, and promoting a respectful, inclusive, and accountable work environment.

REPORTS TO:

Primary: General Manager

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree from an accredited college or university is preferred.
• 3–5+ years of experience in business office operations, accounting, payroll, or human resources support. Preferably in senior living, healthcare, or hospitality.
• Demonstrated ability to manage multiple high-priority deadlines simultaneously with minimal supervision.
• Working knowledge of employment law, HR best practices, and compliance standards.
• Strong leadership presence with the ability to influence and guide managers.
• Strong conflict resolution and coaching skills.
• High emotional intelligence and ability to navigate sensitive workplace situations.
• Strong leadership skills with a demonstrated ability to manage and motivate a team to achieve high standards of service.
• Experience in HR functions, including recruitment, training, and associate relations, and an ability to navigate sensitive situations with professionalism and discretion.
• Excellent organizational, communication, and problem-solving abilities.
• Proficiency in Microsoft Office Suite, human resource policies, and familiarity with senior living or financial software is a plus.
• A high level of empathy, patience, and commitment to providing exceptional service to residents and staff alike.
• Must be a licensed Notary Public or be willing to obtain certification upon hire.
• Ability to balance associate advocacy with organizational priorities.
• Ability to maintain strict confidentiality of financial, associate, and resident information.

FLSA STATUS:

Exempt- SALARY: $65K Base + Bonus + Incentive Eligible

KEY RESPONSIBILITIES:

LEADERSHIP & CULTURE:

• • Promotes a positive, inclusive, and high-performance workplace culture aligned with organizational values.
  • Partner with department leaders to support engagement, retention, and team effectiveness.
  • Promote a safe and respectful work environment through proactive communication and training support.
• • Coach department leaders on leadership practices, communication, and conflict resolution.
  • Support recognition initiatives and morale-building efforts that strengthen associate satisfaction.

FINANCIAL MANAGEMENT:

• • Oversee accounts receivable processes, including resident billing, collections, and reconciliation.
  • Ensure timely and accurate processing of monthly resident statements and follow up on outstanding balances.
  • Maintain accurate financial records and supporting documentation. Identifying billing trends or errors before they impact residents or financial reporting.
  • Coordinate with corporate accounting on reporting requirements, variance explanations, and financial deadlines.

• • Track administrative expenses and ensure appropriate use of resources.
  • Support preparation for audits and ensure compliance with financial policies and procedures.

PAYROLL & HR SUPPORT:

• • Coordinate payroll processing by collecting, reviewing, and submitting associate timekeeping and payroll information.
  • Maintain associate personnel files and ensure compliance with HR documentation standards.
  • Manage the new associate onboarding experience and new hire paperwork, ensuring compliance training completion.
  • Serve as a resource for associates regarding payroll, benefits, and administrative questions.
  • Support workers’ compensation and unemployment claim documentation and reporting.
  • Ensure compliance with company policies, employment regulations, and recordkeeping requirements.

OFFICE ADMINISTRATION:

• • Oversee the daily operations of the business office, ensuring efficiency and organization.
  • Maintain office systems, records, and supplies.
  • Serve as a primary point of contact for residents and families regarding billing and financial inquiries.
  • Ensure proper handling, tracking, and depositing of incoming payments.
  • Monitor and maintain confidentiality of resident and associate records.

CUSTOMER & ASSOCIATE RELATIONS:

• • Provide professional and courteous service to residents and family members regarding billing, leases, and financial matters.
• • Serve as a trusted source for associates and managers regarding workplace concerns, policies, and procedures.
  • Assist in explaining billing statements, payment options, and financial policies.
  • Build positive relationships with residents, families, and associates to support a welcoming environment.
• • Support fair, consistent, and timely resolution of associate relations matters.
• • Guide performance management process, including documentation, corrective action, and coaching support.
  • Maintain the confidentiality of resident information and honor personal property rights.

REPORTING AND HR COMPLIANCE:

• • Prepare and submit required financial and administrative reports to the General Manager and corporate office as delegated.
  • Ensure compliance with company policies, federal and state regulations, and internal controls.
  • Support audits, and required reporting related to Accounting, HR and payroll practices.
  • Monitor adherence to wage and hour practices, timekeeping standards, and payroll accuracy.

TEAM COLLABORATION:

• • Participate in leadership and department head meetings.
  • Support department managers with HR, administrative and financial processes.
  • Participate in weekend Manager on Duty rotation as assigned.
  • Collaborate with corporate teams to ensure consistency in financial and HR practices.

CUSTOMER & ASSOCIATE RELATIONS:

• Provide professional and courteous service to residents and family members regarding billing, leases, and financial matters.
• Serve as a trusted source for associates and managers regarding workplace concerns, policies, and procedures.
• Assist in explaining billing statements, payment options, and financial policies.
• Build positive relationships with residents, families, and associates to support a welcoming environment.
• Support fair, consistent, and timely resolution of associate relations matters.
• Guide the performance management process, including documentation, corrective action, and coaching support.
  Maintain the confidentiality of resident information and honor personal property rights.

REQUIRED COMPETENCIES

• Strong analytical and problem-solving skills
• Compassionate and service-focused when working with seniors and their families.
• Ability to manage in a diverse environment with a focus on the quality of delivery and customer service to residents and their family members, team members and other visitors to Parc Communities.
• Ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly.
• Solid understanding of billing and accounts payable processes, with exceptional attention to detail.
• Ability to execute and remain calm under pressure.
• Knowledge of HR/labor laws and comfort with advising managers in appropriate employee relations issues.
• Maintain confidentiality of verbal and written information pertaining to residents, associates and community operations.
• Excellent hospitality skills and strong attention to detail
• Ability to foster trust and build strong relationships with residents, associates, peers, and the corporate team
• Demonstrated ability to manage up, knowing when to escalate issues to a higher level.
• Demonstrated team-oriented and collaborative work style and willingness to assist as needed to get the job done
• Excellent oral and written communication skills and demonstrated ability to adapt communication style to the audience

WORK ENVIRONMENT AND PHYSICAL DEMANDS/TRAVEL REQUIREMENTS

• General office environment with individual workspace and standard office noise
• Ability to sit and type at a computer terminal for long periods of time, utilizing close vision to review reports and documents.
• Lifting, pushing, or pulling up to 25 pounds, using proper body mechanics.
• Bending or kneeling to perform tasks as needed
• Work is performed primarily indoors with occasional interaction throughout the community.
• Possible exposure to verbal aggression from vendors, guests, residents, and/or family members.
• Continuous interaction with residents and families who may be under stress.

At Parc Communities, LLC, we believe that our associates are the heart of our mission to deliver exceptional senior living experiences. We are committed to creating a rewarding workplace where you can thrive both personally and professionally.

At Parc Communities, we believe that our associates are the heart of our mission to deliver exceptional senior living experiences. Our culture reflects our commitment to creating a rewarding workplace where your passion for service meets an environment that nurtures your professional growth and well-being. Together, we can create exceptional experiences for our residents and make a lasting impact in the senior living industry.

• Purpose Driven Work
• Exceptional Training & Development
• Collaborative and Supportive Culture
• Competitive Compensation and Benefits
• Recognition and Rewards
• Community and Connection

Join Parc Communities, LLC, where your passion for service meets an environment that nurtures your professional growth and well-being. Together, we can create exceptional experiences for our residents and make a lasting impact in the senior living industry.

It is the policy of Parc Communities to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.