Sr. Business Process Analyst I - Senior Billing Analyst

Senior Business Process Analyst (FinOps Billing)

As Sr. Business Process Analyst leads the scaling and optimization of our global financial architecture, we are seeking a Senior Business Process Analyst (FinOps Billing) to serve as a key operational and strategic pillar within our Financial Operations organization. In this role, you will hold end-to-end accountability for the health, accuracy, and efficiency of our high-volume billing engine. Acting as a critical strategic link between Finance, Product, Engineering, and our external Business Process Outsourcing (BPO) partners, you will drive operational quality control, enforce SOX compliance, and lead complex workflow transformations. We are looking for an analytical, process-driven leader who can dissect complex operational failures, engineer scalable solutions, and ensure revenue flows seamlessly across our enterprise platforms. The role will also work on payment options for freight customers and collaborate with Collections to resolve billing disputes.

This position will work in our Chicago office on Van Buren Street on Tuesdays, Wednesdays and Thursdays (flexible to work from home on Mondays and Fridays).

What the Candidate Will Do

Operational Excellence & Billing Architecture

• Create maps for existing billing processes, plan, perform and implement process improvement initiatives for billing activities
• Organize, lead and facilitate team members across the organization, including sales, account managers and the finance operations BPO support team on freight billing processes
• Develop and track metrics to provide data for process measurement while identifying indicators for future improvement opportunities.
• Ensure new shippers are on-boarded correctly from an AR perspective
• Manage and lead all on-boarding calls for new shippers, specifically related to AR and invoicing methods
• Deliver presentations and training to team members and management around current billing processes and problems
• Provide top-notch customer service to all Uber Freight customers, and provided an Uber Quality product on a daily basis
• Manage a subset of customers & ensure that invoices are sent, received and there are no issues in the end-to-end process
• Evaluate, map, and re-engineer end-to-end billing, invoicing, and Accounts Receivable (AR) workflows across legacy and primary enterprise systems to minimize manual touchpoints and increase automated throughput.
• Partner with technical teams on enterprise platform migrations, leading Hypercare monitoring, risk mitigation, and cross-functional alignment to safeguard revenue cycles.
• Oversee setup and operational health across Electronic Data Interchange (EDI), Robotic Process Automation (RPA), and manual invoicing channels; design robust fallback mechanisms to resolve temporary failures without revenue disruption.

BPO Partner & Operations Management

• Third-Party Operations Oversight: Manage day-to-day execution with external BPO partner teamsestablishing work queues, maintaining system access, monitoring SLA compliance, and tracking operational aging.
• Escalation Management: Serve as the primary senior escalation point for complex billing exceptions, denied processing items, and operational roadblocks.

Governance, Risk & Financial Controls

• SOX Compliance & Audit Ownership: Assemble, analyze, and deliver weekly/monthly audit packages to maintain strict SOX compliance across customer account configurations and AR write-offs.
• Threshold & Exception Governance: Review, triage, and execute threshold approvals while analyzing exception queues to eliminate systemic root causes with Product and Engineering teams.

Strategic Reporting & Leadership

• Executive Metrics & Reporting: Direct regular audits on billing discrepancies and compile executive-level Unbilled loads for FinOps leadership.
• Standardization & Knowledge Management: Establish, standardize, and maintain comprehensive Standard Operating Procedures (SOPs), process flows, and operational documentation.
• Team Leadership & Mentorship: Act as an informal leader and subject matter expert, mentoring junior team members and stepping in to lead operational continuity in the manager's absence.

Travel: Up to 10%

Basic Qualifications

• Bachelor's degree in Finance, Accounting or related field
• 2+ years of experience in financial operations, billing/accounts receivable, business process analysis, or financial systems operations.
• Demonstrated experience in workflow mapping, variance analysis, and translating operational failures into technical or procedural solutions.
• Proven track record of managing end-to-end Account Receivable Billing Operations, handling Shippers billing processes.

Preferred Qualifications

• At least 1 year of freight experience within finance
• Demonstrated experience mentoring peers, onboarding team members, and acting as a delegate point-of-contact during managerial absences.
• Experience managing or partnering with third-party BPO vendor teams.
• Hands-on expertise with enterprise Billing/ERP systems, EDI frameworks, and RPA technologies.
• Advanced proficiency in Microsoft Excel and Google Sheets for data analysis, aging schedule compilation, and reporting.
• Strong executive-presence and communication skills with a history of driving procedural change across Finance, Operations, Product, and IT teams.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

• Illinois: The salary range for this role is $65,500 to $85,000 a year.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real?time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.