Client Operations Lead

About the Role

The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.

What Youll Do

• Serve as studio leader in absence of GM/AGM/COS
• Assess customer needs maintain quality standards for services and evaluate customer satisfaction
• • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
• Be an effective brand ambassador ensuring clients are warmly welcomed assisted accordingly and have a memorable experience commensurate with the Barrys brand
• Serve as mentor influencer and motivator of peers supporting all Barrys initiatives practices and policies
• Develop constructive and cooperative working relationships with clients/staff and maintain them over time
• • Assist clients building individual connections and providing direction with any questions or concerns
• Communicating with studio leadership peers: the candidate must provide information to supervisors and co-workers by telephone in written form e-mail text or in person in a timely and efficient manner
• Deliver first class client experience or hospitality at all times
• • Greet assist and check in customers
  • Respond to customer questions at the studio per phone and email
  • Handle studio membership database register new clients receive membership payments and maintain client base
• Support marketing initiatives including client data capture and accuracy communication on events and campaigns
• Motivate team and build positive morale in order to drive results through accountability and celebrating successes
• Provides timely same day coaching and feedback to team members and communicates recaps to their line manager appropriately.
• Deliver operational excellence in all studio processes
• Ensure a clean and welcoming atmosphere at all times
• Guide clients with regards to the latest studio promotions membership discounts and/or special events
• Deliver quality shakes and customer service in the Fuel Bar
• • Handle pre-orders and orders on the spot
  • Custom to each customers needs

• Maintain product knowledge for all studio retail operations
• • Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule having the ability to work weekends holidays morning or night shifts and adhere to work schedule and meeting minimum availability requirements

Facility Maintenance:

• Support in Preparing studio spaces before after and in-between classes by cleaning exercise equipment sweeping mopping and/or vacuuming floors and wiping mirrors
• Support in cleaning and maintaining of locker rooms to brand standard as directed
• Support in regular deep cleaning organization and service of common areas including the lobby space FuelBar Red Room/Lift/Ride spaces retail shelves locker rooms hallways and storage areas
• Support in Laundry services including collecting washing and folding towels
• Support daily and weekly cleaning and maintenance checklists

Company Culture Responsibilities:

• Work to uphold Barrys community and culture standards and live the company mission vision and values daily.
• Represent the Barrys brand within the studio and throughout the PA fitness community.
• Assist in participating in and enhancing the community with your studio and regional teams.

Customer Service:

• Ensure all existing and new clients are provided with the highest level of hospitality
• Maintain client database and utilize information to increase client contact
• Support and attend social functions within the community to generate new business invite current and prospective clients to in-studio events and reach out through curated clienteling tools

Qualifications

• Strong hospitality customer service skills and alignment with Barrys Mission Vision and Values.
• Availability to work 4 to 5 shifts one being a weekend day
• Friendly outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient courteous listener able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studios appearance and cleanliness
• Work as a cohesive team with all Barrys staff members to ensure efficiency and effectiveness
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply