Care Concierge

We are looking for Veterinary Care Concierges to join our VCA Urgent Care Animal Hospital in Salt Lake City, UT. At VCA Animal Hospitals Urgent Care – Sugar House, the Care Concierge plays a vital role in accomplishing our vision! Are you customer-focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We’re taking care of the future of veterinary medicine with an innovative approach to urgent care. The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to checkout. This client service-based role serves as the liaison between a client and the medical team. The Care Concierge sets the pace of our in-hospital experience. Successful Concierges quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm. The clients are appreciative that there is a way for their pets to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where “coffee house meets spa”, provides unique spaces for pets and their owners. Once checked in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team. What You’ll Do Greet clients and bring them into the exam room Assist veterinarians by entering electronic medical records in real time during the patient exam Create, present, and explain treatment plans per the veterinarian’s direction Keep the owner current with progress checks as a pet is receiving care Coordinate with treatment teams to deliver a great treatment experience for the patient Help provide exceptional patient care Assist in reviewing discharge instructions, including medications, with clients Checkout and collect payment in the exam room Follow up with clients to check on patients and communicate any outstanding test results Demonstrate excellent client and customer care Qualifications Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry Previous experience in veterinary clinic or hospital setting preferred Excellent written and verbal communication skills Capable of listening to client objectives and advocating on their behalf Action-oriented, independent, and self-starter, but also a strong team player Comfortable working in a fast-paced healthcare environment Strong computer and technology skills, ability to type 60wpm Capable of learning medical terminology with support and direction Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques Schedule: 4/10’s. Full and Part-time positions available. The hospital is open 7 days a week, 10 am- 8 pm. Weekends are required. Compensation: The pay range for this position is $15 - 19/ hour. Compensation is negotiable based on education, experience, and other relevant credentials. Location: 753 E. 2100 S, Salt Lake City, UT 84106 Benefits: Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)! Paid vacation, sick time, and holiday pay Free mental health sessions (Lyra) and wellness subscriptions (Head Space) Referral bonuses Medical, dental & vision insurance for you and your family Health saving account, and Flexible spending account Generous pet care discounts plus discounts on Mars, Royal Canin, and more Life, short, and long-term disability insurance (company-paid) Paid parental leave for new parents 401(k) (company match) Opportunities for growth and leadership roles at VCA and Mars Veterinary Health Dedicated onboarding and development support Associate-led equity, inclusion, and diversity groups Free Continuing Education through our online WoofU If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.