Director, Parking & Transportation

Director, Parking & TransportationParking & Transportation (P&T) is a self-supporting auxiliary department responsible for managing parking, transportation, and mobility services across all George Mason University campuses and locations. The department administers more than 15,000 parking spaces across three campuses and multiple instructional and research sites, while supporting the mobility needs of students, faculty, staff, visitors, and guests. P&T serves as the university's primary authority on parking, transportation, traffic management, and mobility planning. The department provides strategic leadership and operational oversight for parking services, campus shuttle operations, transportation demand management (TDM) programs, bicycle and micromobility initiatives, ridesharing programs, regional commuter programs, and other mobility solutions that support access to campus. The department collaborates extensively with university stakeholders and external agencies, representing the university with local jurisdictions, transportation authorities, planning organizations, and regional mobility partners. P&T maintains and implements long-range transportation and parking master plans that support institutional growth, sustainability goals, accessibility requirements, and evolving campus mobility needs.Parking revenues, generated primarily through permit sales, visitor and event parking, citations, and related fees, support parking infrastructure debt service, facility maintenance and repairs, lighting improvements, technology investments, transportation programs, and contracted parking and transportation operations.The Director of Parking and Transportation provides strategic leadership, administrative direction, and financial and operational oversight for all parking, transportation, traffic management, and mobility programs across the university. The position is responsible for developing and implementing short- and long-term strategic initiatives; managing departmental finances, capital planning, and contract administration; directing transportation demand management programs; and ensuring efficient, customer-focused delivery of services. The Director serves as the university's subject matter expert and senior advisor for parking, transportation, and mobility planning, balancing operational effectiveness, financial sustainability, customer experience, accessibility, safety, and institutional objectives. The position oversees major outsourced vendor partnerships, transportation technologies, capital improvement initiatives, regulatory compliance, and external governmental and community relationships. The Director fosters a culture of innovation, accountability, and service excellence while advancing sustainable and multimodal transportation solutions that support the university's strategic goals. The Director is responsible for providing vision, leadership, and management of the university's comprehensive parking and transportation program by:Ensuring safe, efficient, customer-focused parking and transportation services;Supporting university growth through strategic parking, transportation, and mobility planning;Maintaining the financial sustainability of parking and transportation operations and capital assets;Advancing transportation demand management and sustainability initiatives;Building collaborative relationships with campus stakeholders, government agencies, and regional transportation partners; andDirecting operational, technological, and infrastructure improvements that enhance campus access and mobility.Responsibilities:Strategic Leadership and Administration Provides strategic leadership, financial, and administrative oversight for all parking, transportation, traffic management, mobility, and transportation demand management services across all university campuses and locations;Develops and implements departmental strategic plans, policies, procedures, and performance metrics to support institutional goals and operational excellence;Serves as the university's primary advisor on parking, transportation, mobility planning, and related regulatory and operational matters; andChairs the Campus Parking and Transportation Advisory Committee and serves on university committees, task forces, and planning groups.Operations and Program Management Directs and oversees all parking operations, permit administration, parking enforcement, traffic management programs, shuttle services, transportation demand management initiatives, motor pool operations, utility vehicle programs, mobility assistance transportation services, as well as micromobiity programs (including e-scooters and bikeshare);Oversees university shuttle operations and ensures service delivery, operational performance, customer satisfaction, safety, and contractual compliance;Coordinates parking, traffic, and transportation logistics for major university events and collaborates with Athletics, EagleBank Arena, Events Management, Public Safety, and other campus stakeholders; andDirects the evaluation, implementation, and administration of parking and transportation technologies, systems, and data analytics tools to improve operational efficiency and customer service.Financial and Contract Management Develops and manages departmental operating and capital budgets, including revenues and expenditures exceeding $21 million annually;Provides financial forecasting, rate modeling, long-range capital planning, debt service management, and business analysis to ensure fiscal sustainability;Administers and oversees outsourced/contracted partnerships, including parking management, shuttle transportation, enforcement technologies, and other vendor relationships; andMonitors contract performance and service-level compliance while identifying opportunities for improved service delivery and cost efficiency.Planning and Capital Projects Leads long-range transportation, parking, and mobility planning efforts and ensures alignment with university master planning initiatives;Collaborates with Facilities & Campus Operations' Planning, Design & Construction, Public Safety, and other stakeholders on campus development projects to ensure parking and transportation considerations are incorporated into project planning and implementation; andProvides leadership and subject matter expertise on capital improvement projects, parking infrastructure investments, mobility enhancements, and transportation-related initiatives.External Relations and Stakeholder Engagement Serves as the university's liaison to local governments, transportation agencies, metropolitan planning organizations, transit providers, parking associations, and community stakeholders;Represents the university in public forums, professional organizations, regional transportation initiatives, and intergovernmental meetings; andEngages with students, faculty, staff, parents, visitors, and community members through presentations, public meetings, orientations, and other outreach activities.Personnel Leadership Directly supervises departmental leadership staff, including the Assistant Director, Transportation Programs Manager, Transportation Support Coordinator, and other assigned personnel; andProvides leadership in staff development, succession planning, performance management, organizational effectiveness, and employee engagement.Required Qualifications: Bachelor's degree in related field or the equivalent combination of education and experience;Generally, a minimum of eight (8) years of progressively responsible experience in parking, transportation, mobility, transit, facilities operations, or a related field;Generally, a minimum of five (5) years of supervisory and management experience;Demonstrated experience managing operating and capital budgets;Demonstrated experience with contract administration and vendor management;Demonstrated experience implementing operational improvements and process enhancements;Experience developing policies, procedures, and strategic operational plans;Experience with parking and transportation technologies and software systems;Demonstrated success in stakeholder engagement, customer service, and conflict resolution;Comprehensive knowledge of parking, transportation, mobility, financial management, personnel administration, and customer service principles and practices;Knowledge of parking and transportation technologies, systems, and software applications;Strong financial management, budget development, forecasting, and business planning skills;Demonstrated ability to lead complex operations and manage multiple priorities in a dynamic environment;Excellent leadership, communication, negotiation, and conflict resolution abilities;Ability to build partnerships and collaborate effectively with diverse stakeholder groups;Strong analytical and problem-solving abilities utilizing data-informed decision-making;Proficiency with Microsoft Office applications; andValid driver's license: must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.Preferred Qualifications: Master's degree in related field;Experience in higher education parking and transportation operations;Experience managing enterprise-funded business operations;Experience with transportation demand management programs;Experience leading planning, design, and execution of transportation or parking capital projects;Experience working with local governments, transit agencies, and regional transportation organizations;Experience developing transportation master plans and mobility strategies;Experience using data analytics tools (i.e. Power BI, Tableau);Experience utilizing data analytics