Quality Assurance Manager

Quality Assurance Manager PingWind is seeking a Quality Assurance Manager oversees the organization's quality assurance programs to ensure products, services, and processes meet established standards and regulatory requirements. This role leads QA teams, develops and enforces quality policies, and drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Primary Responsibilities: Provides overall quality management leadership, implementing and maintaining the Quality Management Plan (QMP) in accordance with and integrating quality methodologies across all MODES III tasks. Oversees quality assurance and quality control processes for all program deliverables, including Weekly Status Reports (WSRs), Monthly Status Reports (MSRs), Topline Reports, and ad hoc technical documentation. Directs the Performance Requirements Summary (PRS) scorecard development, monitoring, and reporting to ensure Acceptable Quality Levels (AQLs) are met and documented as part of monthly reporting. Leads continuous improvement initiatives by analyzing performance metrics, identifying trends, and recommending corrective actions to mitigate quality risks and improve program outcomes. Collaborates with the Program Manager and functional leads to integrate quality standards into the Project Management Plan (PMP), Standard Operating Procedures (SOPs), and reporting processes. Oversees preparation and quality review of externally driven and ad hoc reporting products, including Congressional and Higher Headquarters requests, ensuring accuracy, consistency, and alignment with Government expectations. Provides guidance and mentorship to project staff on quality standards, documentation best practices, and compliance with Government-approved processes and methodologies. Supports technical and program status meetings by providing quality performance insights, risk assessments, and recommendations to Government stakeholders. Required Qualifications: Must possess a Secret Clearance Desired Qualifications: Master's Degree About PingWind: PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. Our benefits include: Eleven Federal Holidays Paid Time Off accrued each pay period Parental Leave Three medical plan choices with generous employer contribution Dental and Vision Insurance Company paid Short-Term and Long-Term Disability Company paid Life and AD&D Insurance 401k with competitive matching and vesting schedule Continuing education assistance Short Term / Long Term Disability & Life Insurance Medical, Dependent Care and Commuter Flexible Spending Accounts Employee Assistance Program Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass) 529 College Savings Plan Legal Insurance Pet Insurance Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.