Customer Service

Customer Planning & Service Director

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Description

Role Overview:

The Director of Customer Planning & Service leads an integrated Supply Chain organization dedicated to delivering exceptional customer service, optimizing inventory and driving critical business initiatives. This role provides strategic oversight of functions that may include Supply Planning, Demand Planning, Supply Chain Analysis, and Customer Service.

As a key member of the Business Unit Leadership Team, the Director is responsible for shaping and executing strategies that align supply chain capabilities with business objectives. This includes developing processes that balance demand with plant capacity, ensure optimal inventory replenishment, and achieve service excellence across all customer touchpoints.

The position champions a culture of engagement, high performance, quality, and continuous improvement, fostering collaboration across teams and functions. The Director will also play a pivotal role in long-term planning and strategic decision-making, ensuring the supply chain remains agile, resilient, and aligned with organizational growth goals.

Your Role is Unpacking Possibilities:

• Geographic Scope: National
• Number of colleagues directly reporting to this job: 4-6
• Lead strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives
• Create and lead a unified culture via a shared vision & strategies that deliver positive end-to-end experiences for plants and customers
• Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory
• Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence
• Provide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset base
• Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customers
• Build organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plans
• Serve as a strong partner with Operations
• Act as a strategic partner to Operations, suggesting scheduling priorities and service trade-offs to optimize performance

What We Value:

• Ability to communicate effectively and positively influence directly and indirectly
• Results orientation that delivers on key business objectives, high accountability and resiliency
• Strong leadership within a dynamic Supply Chain team
• Critical thinking that enables innovative solutions/continuous improvement and learning
• Growth mindset that embraces challenges and acts as a positive agent of change
• Effective knowledge of products, systems, and manufacturing processes

What We Want From You:

• Bachelor's degree in Business, Supply Chain, or related field
• MBA preferred
• 10+ years' experience in operations, customer service, planning, or related leadership roles
• Preferred APICS – CPIM certification
• A sound grasp of Supply Chain information technology and related planning processes/systems

Travel Requirements: 10-20%

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)