Services Consultant Sr

Dayforce Service Consultant

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia and New Zealand.

About the Opportunity

The aPay Dayforce Service Consultant participates in all stages of the aPay implementation lifecycle (discovery, configuration, testing, deployment, post-go-live support) under the direction of the Project Manager and may lead one or more of these activities to design and delivery quality payroll solutions to Dayforce customers.

What you'll get to do:

• Document and validate customer business requirements and map them to aPay Dayforce functionality.
• Design and document innovative solutions to address customer business needs.
• Configure aPay Dayforce modules to meet customers documented business requirements.
• Conduct consulting sessions (over the phone and in-person) and document them with meeting minutes.
• Actively participate in customer testing cycles, promptly addressing and resolving any identified issues.
• Attend internal project meetings and provide status updates on the progress of activities and deliverables.
• Provide customers with follow-up consulting and general assistance in areas of expertise.
• Serve as a "go-to" resource for specific functional areas for both internal and external users.

Skills and Experience We Value

• Bachelor's degree or equivalent experience
• 5 to 7 years' experience in a Software Implementation role or 5+ Experience with payroll or related HR systems an advantage; experience with Ascender Pay preferred but not required.
• Experience with software design and implementation, including document writing experience.
• Excellent analytical skills, creative and critical thinking with the ability to make decisions on the job to achieve project outcomes.
• Excellent communication skills (high level of written and verbal) with experience consulting to external clients.
• Organized and able to schedule and prioritize time with the ability to work under pressure and deliver to project deadlines.
• Ability to work autonomously or as part of a project team.

What Would Make You Really Stand Out

• Motivated to work with minimal supervision
• Desire to achieve set goals
• Prepared to work extraordinary hours when required to keep projects back on track
• Ability to deal with clients at all levels
• Maintain a positive attitude towards your work and other staff
• Respect the wishes of the customer always maintaining a polite attitude
• Desire to treat others, as you would prefer to be treated

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here.