Call Center Customer Service Representative - (Hybrid)

Job Description

Job Description

Call Center Customer Service Representative – Member Support (Hybrid)

Pay Rate: $17.00/hour

Position Overview

We are seeking dedicated and customer-focused professionals to join our Member Support team. In this role, you will serve as a key resource for Montana Medicaid members by providing exceptional customer service and support. This position offers valuable experience in healthcare administration, member services, medical eligibility, and claims-related processes while making a meaningful impact on the communities we serve.

Key Responsibilities:

• Respond to Montana Medicaid member inquiries in a high-volume call center environment while adhering to established scripts, policies, and service standards.

• Conduct thorough assessments of member needs, research and resolve inquiries, and accurately document interactions within company systems.

• Educate members regarding eligibility requirements, benefits, provider changes, and other Medicaid-related services.

• Follow established call-handling procedures, compliance requirements, and escalation protocols to ensure timely issue resolution.

• Advocate on behalf of members and coordinate appropriate resources to help address their concerns and support their healthcare needs.

• Maintain professionalism, accuracy, and confidentiality in all member interactions.

Qualifications & Skills:

• Positive, professional, and customer-focused attitude.

• Strong verbal and written communication skills with the ability to explain complex information clearly and effectively.

• Excellent multitasking, organizational, and time management abilities.

• Strong attention to detail, including accurate documentation, spelling, and grammar.

• Ability to navigate multiple computer systems while managing customer interactions efficiently.

• Commitment to delivering high-quality customer service and member satisfaction.

Preferred Experience:

• Minimum of one year of experience in medical insurance, healthcare, or a medical office setting.

• Previous customer service experience in a call center or professional office environment.

• Experience with data entry, electronic documentation, and database management systems.

• Familiarity with healthcare benefits, eligibility processes, claims, or Medicaid-related services is highly preferred.

Why Join Us?

This opportunity allows you to build valuable healthcare and customer service experience while supporting Montana Medicaid members. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering exceptional service, we encourage you to apply.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.