Medical Assistant/Admin-Milton ENT

Join The Growing BiLH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary

Coordinates patient flow, prepares patients for examinations with a focus towards excellent customer service and assists with a variety of office based procedures. Further, role will support administrative functions of the office as needed.

Job Description

Essential Responsibilities:

• Greets patients and escorts them from the waiting room to the proper examination room. Maintains patient flow so that surgeon is seeing patients on a timely basis.
• Evaluates patients by determining the reason for the visit and documents a brief history and appropriate vital signs that may include height, weight, blood pressure, pulse and temperature. Prepares patients for exam per the individual surgeon protocol. Accompanies and assists the surgeon with exam, as necessary.
• Assists surgeon with procedures, applies dressing and bandages, provides wound care under the supervision of the surgeon.
• Cleans and stocks examination rooms, ensuring that all exam rooms have adequate inventory of necessary supplies. Monitors supply levels and replenishes as necessary.
• Maintains equipment and instruments in proper working order. Processes instruments to ensure appropriate sterilization. Ensures that necessary sterilized instruments, in sufficient quantity, are available for the surgeons.
• Triages and responds to patient clinical questions and telephone calls. Directs calls and inquiries to the appropriate surgeon when appropriate.
• Obtains reports and radiologic films as requested by the surgeon. Prepares medical records for clinical sessions ensuring that all required paperwork is included.
• Participates in front desk activities: checks patients in utilizing the computer system; co-payment collection from patients; referral management; daily reconciliation process; answers telephone; and assists with other administrative duties as requested.
• Ensures appropriate handling/disposal of medical waste.
• Files, coordinates mail and correspondence distribution.

Required Qualifications

• High School diploma or GED required. Associate's degree preferred.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications

• Ambulatory and/or Surgical Practice setting experience.
• Phlebotomy certificate

Competencies

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.Physical Nature of the Job: Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

Pay Range: $21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled