Lead Field IT Technician: On-Site Support & SLA Lead
Beth Israel Lahey Health
Beth Israel Lahey Health is seeking a Lead Field Support Technician to provide Tier 2/3 on-site IT support for a large enterprise. You will manage incidents, escalate when needed, ensure SLAs, and mentor junior staff. Based in Boston, this full-time role supports PC, printers, mobiles, and core applications across BILH entities. You will apply ITSM practices, maintain security standards, and help build knowledge bases and standardized workflows. #J-18808-Ljbffr Beth Israel Lahey Health
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