Overnight Crew Member

Overnight Closer (Member Services Representative)

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Benefits include employee discounts, flexible schedule, free uniforms, health insurance, opportunity for advancement, training & development, and wellness resources.

Essential duties and responsibilities include greeting members, prospective members and guests, providing exceptional customer service; handling all front desk related activities including answering phones, checking members into the system, new member sign-up, taking prospective members on tours; facilitating needed updates to member's accounts; responding to member questions and concerns in a timely and professional manner; assisting in maintaining the neatness and cleanliness of the club; closing shift for that business day; and creating a bank deposit for next day.

Qualifications/requirements include customer service background preferred, basic computer proficiency, a passion for fitness and health, upbeat and positive attitude, punctuality and reliability is a must, exceptional customer service skills, strong listener with the ability to empathize and problem solve, demonstrate diplomacy in all interactions while using appropriate behavior and language, high school diploma/GED equivalent required, and must be 18 years of age or older.

Physical demands include continual standing and walking during shift, continual talking in person or on the phone during shift, ability to work 3rd shift (overnights), must be able to occasionally lift up to 50 lbs, and will occasionally encounter toxic chemicals during shift.

Compensation: $18.80 per hour