Front Desk Receptionist

Front Desk ReceptionistFull Time, current shifts: Wed-Fri 9:15am-4:30pm; Sat-Sun: 9:15am-6pmCompensation: $22 per hour; PTO, employee discounts, 401(k) with matching after 600 hoursOur Front Desk Receptionist is often the first point of contact with our customers—be it when booking over the phone or when they enter our spa to receive their services. You need to have a friendly, welcoming demeanor and be passionate about selecting the right services for our customers, and letting them know about everything our spa has to offer.Our front desk can get busy sometimes, so you need to juggle multiple tasks quickly and with great accuracy. You have an open, welcoming personality; you thrive when things get challenging; as our Front Desk Receptionist, you are organized and can manage and prioritize multiple tasks under pressure.Our spa opened in Denver in 2015 and has served well over 20,000 customers. Spa customers love our services and their benefits, but even more so, love the feeling of our place, which we know has much to do with how they are treated by our staff. 5 Star Salt Caves has become an attraction in the Denver area, and we want to build upon that.Some of the tasks you will be performing:Booking & SchedulingAnswer phonesCheck voicemail, email, messagesBook appointments using our online booking systemExplain our services to customersUp-sell session blocks, packages, membershipsCommunicate with therapists to make sure their schedule is accurateSpa OperationsOpen and close spa at beginning & end of dayWelcome customers and check them in for their servicesTake payments and check customers out after their servicesCoordinate the flow of services, so everything happens on timeHelp sell products in the storeFile intake forms and other administrative workHelp manager to keep operations flowing smoothlyReconcile register and credit card receipts at end of dayRequirementsJob Requirements for Front Desk Receptionist:1+ years of front desk experienceExperience with booking systemsA friendly and welcoming personalityExperience in any of these areas: customer service, retail, spa, health and wellness or hospitality industryOur Front Desk Receptionist is:Motivated to help people and inspired to change livesExcited about health and wellness and self-careFriendly attitudeGood communicator, especially over the phoneDetail-orientedOrganized and self-motivatedAble to juggle multiple tasks, while staying organizedResults-drivenConscientious, reliable and punctualWilling to work on weekends (Sat, Sun)--usually Mondays and Tuesdays off