VA Medical Evidence Consultant

POSITION OVERVIEW

Xterra Health is a fast-moving, mission-driven organization empowering veterans through transparent access to the care, benefits, and support they’ve earned. Our Medical Evidence Consulting team is where that mission becomes personal: consultants sit down, by phone, with veterans who are trying to make sense of their records and their options.

Many veterans are unsure about which conditions they can claim, why an earlier claim was denied, or what evidence would strengthen a new one. As more veterans look to us for answers, we need experienced consultants who can turn complex medical records and VA claims rules into clear, usable guidance.

Before each consultation, our team of medical professionals reviews the veteran's records and builds a draft roadmap of potential conditions and evidence. The VA Medical Evidence Consultant uses that draft to conduct the call, but it is a starting point, not a script. You will complete your own review of the records, work through complex situations, and guide each veteran based on the evidence you find. You will then finalize the roadmap, which is sent to the veteran as a written record of their options and next steps. You will conduct phone consultations and explain the VA disability claims process in plain language.

This is a role for someone who knows the VA disability claims process from the inside, reads a medical record with a critical eye, thinks independently when a case is more complicated than it first appears, and can explain a complicated process to a veteran with patience and respect.

SCOPE OF THE ROLE

Veteran Consultations

• Conduct phone consultations with veterans to explain the VA disability claims process and set clear expectations for next steps
• Listen to each veteran's history and goals to identify the questions and concerns that matter most to them
• Educate veterans on how claims are evaluated so they can make informed decisions about their own claims
• Conduct follow‑up consultations when a veteran requests one, limited to clarifying guidance provided in the original consultation

Medical Evidence Review and Guidance

• Use the veteran’s draft roadmap as a starting point, then independently review veterans' records to confirm findings and identify evidence that supports, or is missing from, their claims
• Identify new conditions that may be claimable, including secondary and presumptive conditions, based on what the records show
• Analyze previously denied conditions to explain the likely reasons for denial and recommend evidence‑based paths forward
• Provide guidance on the types of medical and supporting evidence that strengthens a claim so veterans can pursue it with confidence

Documentation and Quality

• Document every consultation, finding, and recommendation accurately and on time to maintain a complete record
• Finalize each veteran's roadmap based on your record review and consultation so it is accurate and clear before a final draft is sent to the veteran
• Apply current VA regulations, rating criteria, and case law to guidance so it stays accurate and consistent
• Ensure veteran records and personal information are handled in line with company privacy and security policies
• Flag trends in veteran questions, denials, and evidence gaps to help improve guidance and services

Team Operations and Collaboration

• Coordinate with fellow consultants and team leadership so veterans receive consistent, high‑quality guidance
• Contribute to playbooks, talking points, and process documentation for recurring consultation scenarios
• Stay current on changes to VA claims policy and procedure and share what you learn with the team to keep guidance accurate

QUALIFICATIONS

Required

• Current or former Veterans Service Officer (VSO), Veterans Service Representative (VSR), or Rating Veterans Service Representative (RVSR), or equivalent knowledge of the VA disability claims process with 1+ year of experience in a similar consulting role, advising veterans or claimants on VA disability claims
• Demonstrated ability to review medical and service records and identify claimable conditions and evidence gaps
• Experience explaining complex processes clearly and respectfully to veterans by phone
• Strong written and verbal communication, documentation, and follow‑through
• Proficiency with relevant systems, or ability to learn them quickly

Preferred

• Military service or a close connection to the veteran community
• Experience with veteran‑serving organizations
• Working knowledge of 38 CFR Part 3 and Part 4, the VASRD, and C&P examination standards
• 3+ years of hands‑on experience with VA disability claims, rating decisions, and appeals pathways (Higher‑Level Review, Supplemental Claim, Board of Veterans' Appeals)
• Familiarity with presumptive condition frameworks (PACT Act, Agent Orange, Gulf War, burn pit exposure) and secondary service connection theory
• Experience with secondary, presumptive, and previously denied claims, including supplemental claims and appeals
• Experience with VBMS, GHL, Monday.com, Acuity, or similar CRM and scheduling platforms

Core Competencies

• VA disability claims knowledge
• Medical record analysis
• Veteran‑centered communication
• Active listening and empathyAccuracy and attention to detail
• Documentation and follow‑through
• Sound judgment and escalation
• Collaboration and adaptability
  

COMPENSATION & BENEFITS

• Base salary: $65,000 – $80,000, commensurate with experience
• Medical, Dental & Vision: Eligible the first of the month following 30 days; Xterra Health covers 75% of employee premiums
• Unlimited PTO, plus 10 paid company holidays
• 401(k): 100% employer match up to 4% of eligible compensation; immediate vesting; enrollment the first of the month following 90 days
• Remote, full‑time position based in the U.S.
  

At Xterra Health, we empower veterans with the medical evidence they need to access the care, benefits, and support they've earned. We strive to become the nation's leader in veteran healthcare advocacy and disability services. We build teams that reflect that mission.