Quality Control

Job Responsibilities Remote Troubleshooting: Diagnose mechanical, electrical, and control‑system failures in commercial refrigeration units and display cases via phone or video chat. Technical Guidance: Guide field technicians and end‑users through step‑by‑step repair procedures, parts replacement, and system calibrations. Documentation: Log all support calls, diagnostics, and outcomes accurately in the CRM/ticketing system. Triage & Escalation: Determine if the problem can be fixed remotely or if dispatching an emergency on‑site technician is necessary. Resource Sharing: Provide information on submittals, wiring diagrams, capacity tables, and parts ordering. Compliance: Ensure all troubleshooting adheres to EPA and local environmental refrigerant‑handling regulations. Requirements Experience: 3+ years of hands‑on experience in commercial or industrial refrigeration and HVAC service. Certifications: EPA 608 Universal Certification required. RETA certification or vocational/trade degrees are a plus. Technical Knowledge: Deep understanding of refrigeration principles, electrical schematics, and electronic controls. Communication Skills: Excellent phone etiquette and the ability to explain complex technical concepts to callers with varying levels of experience. Computer Proficiency: Familiarity with ticketing platforms and Microsoft Office. Problem‑Solving: Strong analytical skills with the ability to remain calm and focused in high‑pressure or emergency situations. #J-18808-Ljbffr Jobtailor