Customer Success Manager - Enterprise Accounts

About the Team

Our Customer Success team owns the post-sale relationship from onboarding through renewal. Working directly with security leaders, AppSec practitioners, and engineering teams, we ensure customers realize measurable value from Apiiro's platform — not just at launch, but across the full lifecycle. This role exists because our customer base is growing and the complexity of what they're solving demands a dedicated strategic partner.

What You Will Do

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
• Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
• Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify and develop expansion opportunities within your accounts.
• Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership.
• Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
• Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.

What You're About

• 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps.
• Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments.
• Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week.
• Track record of managing enterprise accounts with demonstrated success in retention and expansion.
• Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture.
• Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus.

What We Stand For at Apiiro

Customer-First. Our customers are partners, not just clients. We anticipate their needs, go above and beyond to prove business outcomes, and measure our success by theirs.

Excellence Mindset. We set the bar high, embrace challenges with curiosity, and never settle. Good enough isn't in our vocabulary.

OneTeam. One mission, collective ownership, no silos. Our strength is in how we show up for each other and for our customers.

Accountability. We own our actions, our commitments, and our results. Integrity and follow-through are built-in.

Most companies react to security. We believe it should be built in from the start. If that mission resonates, let's talk.