Fingerprinting Enrollment Agent

Here is the rewritten job description in a professional tone:

Fingerprinting Enrollment Agent

Job Title: Fingerprinting Enrollment Agent

Job Location: Milford, Delaware

Company: Milford Wellness Village

Organization: Milford Wellness Village

Company Slogan: We are filling gaps in the healthcare continuum providing Wellness, Comfort, Care and meaningful employment!

We are seeking a Fingerprinting Enrollment Agent to join our team at the Milford Wellness Village. As a Fingerprinting Enrollment Agent, you will be responsible for providing exceptional customer service, performing biometric processing, and maintaining accurate records.

Responsibilities:

• Provide superior customer service to internal and external customers
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
• Verify customer identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Track processing time for each applicant and ensure applicants are processed in appropriate order
• Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
• Perform Enrollment Center Sustainment responsibilities on a daily basis
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submitting updated enrollment center photos, and requisitioning supplies, including troubleshooting and/or equipment modifications when necessary
• Represent the company and the program(s) that are supported in a professional and customer-oriented manner
• Support Customer Service Registration and Reservation activities, as necessary

Requirements:

• High School diploma or equivalent degree
• Minimum one (1) year applicable experience
• Proficiency in Microsoft Office Suite is required
• Schedule: Mondays, Wednesdays, and Fridays 9a-4p and Tuesdays and Thursdays 10:30a-4p
• Must be at least 18 years old
• Must be a US Citizen and resident of Delaware
• Bi-lingual Spanish or Creole speaking is a plus!

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