Supervisor, Dispatch

The Supervisor, Dispatch plays a mission‑critical role in ensuring the precision, reliability, and speed that define our long‑haul LTL network. As customer expectations rise and freight volumes scale, this role anchors the daily operational rhythm that keeps our metro‑to‑metro model running with discipline and consistency.You will manage the flow of pickups, appointments, and driver coordination across a complex, time‑sensitive environment. Success means every load is planned intelligently, every customer is served on time, and every driver has the information and support needed to execute safely and efficiently. This role exists to protect service integrity, strengthen operational performance, and elevate the customer experience across the network.What you’ll do1. Lead daily dispatch operationsOversee terminal load plans to ensure efficient routing and optimal asset utilizationPrioritize and assign pickups to maximize service performance and customer satisfactionEnsure all scheduled pickups are completed, and exceptions are escalated quicklyManage pickup and delivery appointments with accuracy and urgencyMaintain real‑time visibility into freight movement and driver status2. Coordinate driver and contractor performanceProvide timely guidance, support, and safety information to Independent ContractorsIssue driver advances for breakdowns and unloading needs in accordance with policyCommunicate delays, incidents, and breakdowns to origin and destination terminalsPartner with drivers and freight handlers to resolve operational challengesReinforce company standards through consistent coaching and leadership3. Strengthen systems, tracking, and complianceAdminister dispatch and tracking systems to ensure accurate, real‑time dataMaintain documentation, reports, and communication logs with precisionApply company policies consistently and escalate issues appropriatelySupport continuous improvement initiatives across dispatch workflowsEnsure compliance with safety, regulatory, and operational requirements4. Elevate customer experienceAnswer inbound pickup calls and provide clear, timely informationResolve customer issues with professionalism and ownershipCoordinate with terminals, contractors, and corporate teams to ensure service reliabilityProtect customer commitments through proactive problem‑solvingRepresent the company with confidence and operational expertise5. Lead with accountability and operational disciplineProvide leadership through example, knowledge‑sharing, and consistent follow‑throughDelegate tasks effectively while maintaining high standards of executionSupport training and development of dispatch personnelDrive a culture of accuracy, responsiveness, and operational excellenceContribute to a high‑performance environment aligned with business goalsWhat you bringBachelor’s degree or equivalent combination of education and experience1–2+ years of dispatch, transportation, logistics, or related operational experienceStrong written and verbal communication skillsAbility to interpret safety rules, operating instructions, and procedural documentationExperience preparing reports, correspondence, and operational documentationAbility to communicate effectively with terminals, contractors, law enforcement, and customersStrong analytical skills, including ability to calculate percentages, proportions, and basic geometryProven ability to solve practical problems in dynamic, non‑standardized environmentsAbility to prioritize, organize, and delegate assignments in a fast‑moving operationProficiency with email, databases, spreadsheets, and general PC applicationsPreferred: AS/400 experiencePreferred: Experience supervising personnel, training, and performance managementAverage typing, filing, and ten‑key skillsHow you operateYou think in systems, not tasksYou stay calm, clear, and decisive under pressureYou challenge assumptions constructively and seek better ways to operateYou own outcomes, not activityYou move quickly without sacrificing accuracyYou communicate with clarity, confidence, and purposeYou anticipate issues before they become problemsYou lead with accountability and follow‑throughYou build trust through consistency and operational disciplineAbout RoadrunnerWe’re not just moving freight; we’re reimagining long-haul shipping. Our Smart Network offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves — and no freight moving on rail — customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.We’re growing fast. Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!We Run Safe. We Run Smart. We Run Together.Compensation & Setup$60,000–$65,000 base salaryOnsite – Chicago, ILFull benefits package including medical, dental, vision, 401(k), and PTOPhysical Demands and Work EnvironmentThe physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Physical DemandsHeavy physical activity performing strenuous daily activities of a primarily productive/technical nature.While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate.Moderate office noise levelOnsite environmentThe above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!#LI-OnsiteChicago, IL #J-18808-Ljbffr