Receptionist -Medical Office

Job Description

Job Description

Job Summary
We are seeking a motivated and personable Medical Administrative Assistant to join our healthcare team. In this role, you will support daily front-office operations and ensure a smooth and professional experience for patients and clinical staff. Responsibilities include managing patient communications, scheduling appointments, maintaining accurate records, and assisting with administrative workflows in a fast-paced medical environment.

The ideal candidate is highly organized, detail-oriented, and compassionate, with strong communication skills and the ability to maintain confidentiality while interacting with patients and healthcare professionals.

Responsibilities

• Answer incoming phone calls, assist patients, and route calls to appropriate clinical staff

• Schedule and confirm patient appointments while maintaining an accurate provider calendar

• Check patients in and out, ensuring all required documentation is completed

• Maintain and update electronic medical records (EMR) accurately and efficiently

• Verify patient demographics and assist with basic administrative intake processes

• Sort, review, and distribute incoming faxes, ensuring timely routing to appropriate staff and proper documentation in patient charts

• Assist with billing operations, including verifying insurance, posting payments, and supporting revenue cycle processes

• Coordinate office communications, including emails, memos, and patient correspondence

• Support providers and clinical staff with administrative needs

• Maintain organized filing systems in compliance with healthcare regulations (HIPAA)

• Assist with office procedures and workflow improvements to enhance patient care

Qualifications

• High school diploma or GED required; Associate’s degree or medical administrative training preferred

• Previous experience in a medical office or healthcare setting strongly preferred

• Familiarity with electronic medical records (EMR/EHR) systems is a plus

• Basic knowledge of medical billing, insurance verification, and revenue cycle processes preferred

• Knowledge of standard office equipment (phones, printers, fax machines)

• Proficiency in Microsoft Office (Word, Outlook, PowerPoint)

• Excellent organizational, multitasking, and time management skills

• Strong interpersonal skills with a patient-focused and professional demeanor

• Ability to maintain confidentiality and handle sensitive information