Pool Supervisor

Pool Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Responsibilities Include:

• Responsible for supervising the day-to-day operations of the pool deck
• Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents
• Ensure all staff adhere to all Four Seasons standards of service for pool service and food and beverage service
• Assist managing inventory, scheduling, and meal breaks for staff
• Review daily arrivals to ensure proper handling of V.I.P guests, residents, return guests, groups, etc.
• Supervise the consistency of quality and efficiency of food and beverage service
• Maintain the Poolside as a safe environment and in accordance with all health department regulations
• Assist other departments as required in resolving problems. The ability to handle guest complaints and concerns and to act where needed

Preferred Qualifications and Skills:

• 1-2 years supervisory experience in a food and beverage related role
• Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
• The Supervisor position requires continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs
• A sincere willingness to provide service to residents, guests, and peers
• Good organizational skills, with the ability to work with teams all around the hotel
• Ability to function well under pressure, set priorities and adjust to changing conditions
• High work ethic, with a sense of responsibility for the role filled within our team
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule- Able to work weekdays, weekends, and holidays shifts
• Ability to multi-task in a high volume and demanding environment
• Strong problem-solving skills, ability to handle difficult situations and guests
• Requires reading, writing and oral proficiency in the English language