Client Service Representative

Client Services Representative – Emergency & Specialty Veterinary$18–$24/hour + Shift Differentials | Vancouver, WA | 24/7 Emergency & Specialty HospitalSchedule: Full-time, rotating shifts with evening/overnight, weekend, and holiday availability required. $2/hour evening/overnight differential for shifts worked between 6 p.m. and 6 a.m., plus an additional $2/hour weekend differential.Pacific Northwest Pet ER & Specialty Center is hiring a Client Services Representative to join our 24/7 emergency and specialty veterinary hospital in Vancouver, WA, just outside Portland, OR. This role is ideal for an experienced customer service professional with 1–2 years of veterinary or medical experience who enjoys working in a fast-paced environment and supporting clients and their pets during both routine and emergency visits.In Your Day-to-Day You WillGreet clients, check patients in and out, admit patients, and schedule recheck appointmentsProvide compassionate and professional veterinary client service in a high-volume emergency environmentAnswer phones promptly, assess client needs, and appropriately triage emergency calls and arriving emergency casesCommunicate with clients regarding hospital processes, payment options, deposits, and admission paperworkCollect deposit payments and process admission and transfer paperwork for hospitalized patientsManage front desk and hospital workflow to help ensure efficient patient and client flowTake accurate messages and direct callers to the appropriate department or team memberManage patient referral records by monitoring email, referral requests, and faxes and uploading records to the appropriate electronic medical recordAssist clients with euthanasia paperwork and send sympathy cardsPerform administrative duties including printing documents, records, schedules, and charts; filing; emailing records; and distributing mailMaintain a clean, organized, and well-stocked front desk, file room, and client coffee/snack areaMonitor inventory needs and submit supply requestsFollow OSHA regulations and hospital safety protocolsParticipate in rotating holiday and on-call coverage as neededPerform other duties as assignedWhat We're Looking ForHigh school diploma or equivalent2+ years of customer service experience1–2 years of veterinary or medical experiencePrevious experience in a veterinary hospital, emergency hospital, medical practice, or other high-volume healthcare environment preferredStrong computer skills and ability to learn and navigate new softwareExcellent verbal and written communication skillsAbility to multitask accurately and professionally in a fast-paced environmentStrong organizational skills and attention to detailFlexible and able to adapt quickly to changing prioritiesAbility to work collaboratively as part of a veterinary hospital teamAbility to communicate with compassion, patience, and professionalism in sensitive situationsAbout Pacific Northwest Pet ER & Specialty CenterPacific Northwest Pet ER & Specialty Center is a 24/7 emergency and specialty veterinary hospital located in Vancouver, WA, just outside Portland, OR. Our hospital offers advanced veterinary technology, including MRI and CT, and provides a supportive work environment focused on team wellness and professional development.Our modern facility includes an employee garden and a collaborative environment where veterinary professionals can grow their skills while providing exceptional care to pets and their families.Compensation & Benefits$18–$24/hour initial hiring range based on skills and experience+$2/hour evening/overnight differential for hours worked between 6 p.m. and 6 a.m.+$2/hour weekend differentialContinuing education opportunitiesHealth insurance401(k)Staff pet discountsProfessional development incentivesCompetitive benefits and compensationApply today to join our Client Services team at Pacific Northwest Pet ER & Specialty Center!Pacific Northwest Pet ER & Specialty Center is an Equal Employment Opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.This position requires periods of sitting and standing, as well as repetitive motion, bending, stooping, kneeling, balancing, and lifting up to 50 pounds. Reasonable accommodations may be available as required by applicable law. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.