Sales Development Associate

Job Description

Job Description

Salary: $21-$24 per hour plus commissions

The Sales Development Associate plays a key role in supporting the Derive Sales Team (DST) by managing order processing, customer support, and cross-departmental coordination. This position requiresstrong communicationskills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and proactive with a genuine desire to provide excellent service to a wide variety of customer types and a willingness to develop deep product knowledge acrossDerivesbrand portfolio.

KEY RESPONSIBILITIES

Sales & AdministrativeSupport ~40%

• Assist the DST with day-to-day administrative tasks and sales tools

• Support outbound calls to customers and dealers as needed

• Prepare quotes, follow-ups, and general sales correspondence

• Helpmaintaincustomer records, CRM data, and sales documentation

• Support cross-selling efforts acrossDerivesproduct portfolio to help the team meet monthly quota goals

• Answer incoming phone calls and route appropriately

• Maintain organized records and documentation

• Support internal communication between departments

• Assistwith data entry and tracking of sales activities

Order Management & PaymentProcessing ~30%

• Enter customer orders accurately and efficiently into Odoo (ERP system)

• Review, adjust, and correct orders as needed to ensure accuracy

• Coordinate with internal departments to resolve order discrepancies

• Monitor order status and providetimelyupdates to customers and team members

• Process customer credit card and ACH paymentsin accordance withcompany procedures

• Coordinate with accounting and web team as necessary

• Assistwith resolving payment-related issues or discrepancies

Customer & TechnicalSupport ~30%

• Respond to customer inquiries via Freshdesk, chat, email, and phone

• Assign dealers and warehouses to the correct representative, or sellproductdirectly to retail customers

• Providetimely, professional, and solution-orientedassistance

• Build strong relationships with customers, account managers, and tech support

• Address order concerns, product questions, and account inquiries

• Assistwith tuner unlock processes and related support tasks (proprietary product activation workflow)

• Ensure proper documentation and tracking of technical requests

• Complete Sales Operations tasks as assigned (RMAs, pricing updates, reporting, etc.)

• Work with internal teams to ensuretimelycompletion of services

MEASURES OF SUCCESS

• Develops full working knowledge of Derive product lines and sales strategies within first90 days

• Contributes to the DST hitting monthly quota goals throughaccurateorder management and cross-selling support

• Consistently receives positive feedback from team members and customers

• Maintains a high standard of order accuracy and low error rate

• Handles inquiries with professionalism and resolves issues with minimal escalation

REQUIREMENTS

MinimumRequirements

• 12 years of customer service, inside sales, or office/administrative experience

• Strong verbal and written communication skills

• Inbound and outbound phone experience with excellent listening skills

• Ability to work independently and as part of a team

• Highly organized, self-motivated, and detail-oriented

Preferred Qualifications

• Experience with Microsoft Office products (Word, Excel, Outlook)

• Experience with CRM or ERP systems (Odoo experience a plus)

• Familiarity with automotive orheavy dutyaftermarket products

• Experience using helpdesk platforms such as Freshdesk

KEY COMPETENCIES

• Customer-focused mindset with a drive to deliver outstanding service

• Strong problem-solving skills and ability to manage competing priorities

• High attention to detail, particularly in order and payment processing

• Eagerness to learn product knowledge and take on new responsibilities

• Team player with a positive attitude and professional demeanor

• Ability to handle sensitive information with confidentiality

• Motivation and accountability in a self-managed environment