Night Audit Agent

Night Audit Agent

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent! Join our team today! This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Job type: Full-time, non-exempt Schedule: 11:00 p.m. - 7:00 a.m. or 8:00 p.m. - 3:00 a.m. including weekends and holidays. These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:

• Reports to the Front Desk Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling a high volume of cash, credit and sales transactions.
• Keep front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner.
• Other duties as assigned.

Requirements:

• Must be able to maintain and present a professional appearance.
• A professional attitude is required at all times.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Must possess excellent time management skills and strong communication skills.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and holidays.

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
• Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K and Paid Time Off after 1 Year of Employment

Mt. Olympus Water & Theme Park Resort