Print/Sign Customer Service/Administrative Assistant - Full/Part Time

AlphaGraphics of Round Rock

This role combines customer service, administrative support, and project coordination. The Administrative Assistant & Customer Service Coordinator is a key organizational role — someone who keeps projects moving, people informed, and processes followed, while also serving as a primary point of contact for our customers.

If you communicate clearly and confidently, enjoy juggling multiple priorities, and are known as the person who “knows how things work,” AlphaGraphics of Round Rock could be a great fit for you.

Position Overview

This position serves as both the front line of customer communication and a central support role for internal operations . You will manage customer interactions, coordinate projects, support leadership, and help implement and maintain processes that keep the business running smoothly.

You’ll thrive in this role if you enjoy learning many aspects of a business, keeping others on track, and taking initiative — while also knowing when to ask questions or elevate issues to leadership.

Key Responsibilities

Customer Service & Sales Support

• Serve as a primary point of contact for walk-in, phone, email, and online customers.
• Build rapport with customers through professional, friendly, and solution-oriented communication.
• Accurately identify and document customer needs.
• Discuss client projects, answer questions, and know when to involve other team members.
• Provide options, value-added services, pricing, and turnaround times.
• Create estimates, enter orders, complete transactions, and process payments.
• Follow up on estimates and help close sales by asking for the order.
• Notify customers when orders are complete and handle follow-up communication.

Project Coordination & Administrative Support

• Project manage client orders by coordinating with internal team members, vendors, and clients to ensure deadlines are met.
• Track multiple projects at once, helping keep others on task and aware of next steps.
• Document conversations, procedures, and project details clearly and accurately.
• Maintain organized files, records, and customer databases.
• Assist leadership with administrative tasks, scheduling, follow-ups, and internal coordination.
• Maintain lobby and bindery area cleanliness, organization, and preparedness.

Process, Training & Continuous Improvement

• Learn AlphaGraphics’ products, services, capabilities, pricing, and workflows in depth.
• Help implement new processes and procedures.
• Assist in training team members on updated processes, tools, and expectations.
• Help ensure processes are followed consistently and identify gaps or opportunities for improvement.
• Serve as a “go-to” resource for questions related to procedures, systems, and day-to-day operations.

Learning & Cross-Functional Support

• Develop a working understanding of design and production processes (hands-on operation of some equipment may be required at times).
• Communicate design and production concepts clearly to customers and team members.
• Stay curious and continuously build knowledge across multiple areas of the business.
• Support other departments as needed to keep operations flowing smoothly.

Desired Experience & Skills

• Strong verbal and written communication skills:
  • Comfortable speaking with clients in person and on the phone
  • Able to write clear, concise emails, messages, and internal documentation
• Strong organizational skills:
  • The ability to manage multiple projects simultaneously
  • High attention to detail and ability to follow and help enforce processes and procedures
• Strong computer skills with the ability to quickly learn new software and systems
• Ability to perform basic business math accurately
• Problem-solving mindset with the ability to present solutions tailored to each situation
• Self-starter who takes initiative, asks questions, and seeks clarity when needed
• Comfortable working in a fast-paced environment with changing priorities

Ideal Experience, Interests, & Qualifications Our main objective is to find the best person for this role, but preference will be given to candidates that possess 3+ years of relevant experience or focus on personal interest in:

• Success and growth in one or more of the following roles:
  • Customer Service Representative, Inside Sales, or Account Manager
  • Administrative Assistant
  • Project Management
• Familiarity, Interest or Passion in:
  • The print, and/or sign industries - including methods and terminology
  • Design, art, and/or advertising/marketing
  • Project Management and/or Administrative Services

What We’re Looking For

• Professional in appearance, attitude, and actions
• Genuinely enjoys helping customers and supporting teammates
• Approachable, empathetic, and able to build trust quickly
• Organized, dependable, and proactive
• Comfortable being “in the middle” — coordinating people, projects, and information
• Curious and eager to learn many aspects of the business
• Resilient and calm under pressure
• Invested in personal growth and the success of the company