Overhead Crane Field Service Technician - Tri-Cities

Field Service TechnicianWEMCO is looking for an experienced and motivated Field Service Technician capable of working with minimal supervision. This position will be based out of the Tri-Cities.Job Purpose:Under the general supervision of WEMCO Inc.'s Part Sales & Services Manager, the Field Service Technician will be a front-line employee with direct customer contact. Your primary purpose will be to maintain and repair the heavy equipment used in all construction, agriculture, mining, logging, materials handling, and related industries with a focus on overhead crane service and inspection.Job Responsibilities:Reports directly to the Sales & Service ManagerActs as the primary customer support contact to diagnose and execute complex mechanical and electrical repairs to cranes and material handling equipment at the customer's siteEstablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needsCreates and fills out forms using inspection software to document work completed, supplies used, findings and recommendationsApplies the use of specialized tools to work efficiently; Technician will also be required to procure and use their own set of hand tools – WEMCO will not supply theseWEMCO will supply specialty equipment, tools, and training including, but not limited to:Laser shaft alignment toolsVibe Check Balancing equipment for large hoist applicationsVFD and PLC software and computerHigh-pressure wire rope lubrication equipmentMagnetic flux leakage tester for wire ropesFluke Power Analyzer - for checking and recording power events on cranes and buildingsMotor MeggersWEMCO supplied rope guide spring toolsAT402 laser tracker equipment – for site rail surveys.Company-calibrated load cells and test weightsAerial lift and fall protection trainingObtains product technical issue information and utilizes available resources, including data management tools, balancing the timeliness of customer response with investigation efforts.Captures all troubleshooting steps in the reports to ensure seamless transitions and accurate communication with our team members about the service call.Translates customer complaints to:Develop a troubleshooting planFollow proper workflows and proceduresUse mechanical and electronic service tools and other specialized equipment, to troubleshoot equipment issues and diagnose failed components to enable a successful repairValidate repairs by duplicating complaints, ensuring actual equipment issues have been entirely resolvedPerforms preventative maintenance on hoists and cranes per documented schedules and standardsIdentifies sales and service opportunities by educating customers about WEMCO's products and servicesEnsures that all services are completed efficiently, on time, and correctly, according to specification; repairs will be completed at a WEMCO facility or the customer's siteDiagnoses problems and estimates required repair time so WEMCO support staff can properly quote customer workCompletes any necessary training that is in line with both skill and business requirementsMaintains WEMCO-owned service vehicle and tools for cleanliness and proper operationReports any issues or incidents to site management and the Sales and Service Coordinator immediatelyTakes and reads measurements using various measuring tools; micrometers, calipers, & gauges, to ensure part dimensions, features, and tolerance requirements are met, per print and industry specifications and standardsProvides maintenance expertise, troubleshooting, service, and installation on overhead cranes. This work involves mechanical and electrical skills. Our goal is to return cranes to service in a safe and timely mannerTests and commissions new and used equipment in-house as well as in the fieldCompletes paperwork and time cards accurately to comply with our AS9100 and ISO requirements.You must also provide clothing that will protect you from all four seasons' weather conditions:WEMCO will never put you at risk in a dangerous weather situation, but we ask that you provide clothing that will protect you from rain and snowJob Requirements:Territories in which service work will be conducted include but are not limited to the Western United StatesOut of town, overnight work will be required (an average of 10-12 nights per month is what our team averaged in 2024)Minimum of 2-5+ years of prior experience in a related field service roleHigh School Diploma, GED, or vocational diploma from a relevant technical institute is requiredPrior experience with Microsoft Office products is preferred: Word, Excel, & OutlookPLC operational troubleshooting experience is preferredMust possess a valid driver's license with an acceptable driving recordEquipment troubleshooting and diagnostic experienceMust be committed to workplace safety, the safety of yourself, your team, and our customers is of the utmost importanceAdherence to the zero tolerance drug and alcohol policy:Random drug tests may be required for access to certain job sites.Excellent oral and written communication skillsAbility to interact with customers in a positive and professional mannerExperience using pneumatic, electrical, and manual toolsIntermediate knowledge of assembly materials, metal types, and material propertiesAbility and willingness to follow all timekeeping procedures and policies:All time tracking for jobs must be completed using the BambooHR app on your assigned company phone. This includes:Punching in and out at the start and end of each job throughout the dayRecording travel time to and from each job siteAccurate and timely time tracking is essential. It ensures:Accurate payroll for all employeesCorrect invoicing for our customersPhysical Demands:The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position involves work in our shop and at job sites where work will be performed indoors and outdoors. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb, balance, bend, stoop, twist, and/or crouch.Benefits:401k Retirement PlanMedical InsuranceDental InsuranceVision InsuranceOther Supplemental InsuranceEmployee Referral ProgramPaid Time OffHoliday Pay...and more!