IT Helpdesk Support Specialist
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Job Opportunity
IT Helpdesk Support Specialist
We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users. This role will assist with resolving technical issues, onboarding new users, and helping the team manage increased ticket volume during a high-demand period.
Key Responsibilities:
- Maintain established service levels and ensure timely resolution of user support issues
- Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account-related requests
- Troubleshoot and resolve common technical issues in a professional and efficient manner.
- Assist with user onboarding, including:
- Account provisioning
- System and application access setup
- Hardware preparation and deployment
- Support day-to-day IT operations and contribute to overall team responsiveness.
- Document issues, resolutions, and support activities within the ticketing system.
- Escalate complex issues when necessary to appropriate technical teams.
Qualifications:
- Previous experience in IT helpdesk or technical support preferred.
- Familiarity with Tier 1 and Tier 2 support processes.
- Strong troubleshooting and communication skills.
- Ability to manage multiple requests in a fast-paced environment.
- Customer-service mindset with strong attention to detail.
Position is contract to hire, immediate need. Interview today, start in 1-2 days
Vacancy posted 4 days ago
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