Lead Billing Analyst

Lead Billing Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about driving billing excellence at Spectrum? As a Lead Billing Analyst, you will be the trusted expert behind our billing platform—overseeing enhancements, supporting releases and upgrades, and partnering with teams to ensure seamless billing operations. Your work enables better decision-making, continuous improvement and outstanding service for our customers.

How You'll Make an Impact

• Serve as the subject matter expert for Spectrum's billing system, providing support, guidance and solutions across teams
• Manage and update billing platform parameters, ensuring the integrity of system configurations in production, training and test environments
• Research and resolve functionality inquiries and internal customer requests while supporting interface updates and troubleshooting
• Support testing efforts for enhancements and system releases, validating updates to maintain operational continuity
• Lead technical initiatives for the Billing Operations Team
• Coordinate and troubleshoot with internal teams and billing vendors to ensure successful implementation of platform enhancements
• Compile data, develop executive-level reports and dashboards

Schedule

• This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week
• May require participation in on-call rotation to support billing platform interface

What You'll Bring to Spectrum Required Qualifications

Education

• Bachelor's degree in IT or a related field preferred, or an equivalent combination of education and experience

Experience

• 7+ years of experience with database reporting tools, Macros, queries and SQL
• 5+ years of billing system platform experience
• Business operations analysis experience
• CSG knowledge
• Telecommunications experience

Skills

• Understanding of billing platform workflows, interfaces and related functionality
• Extensive knowledge of Microsoft Office products including Word, Excel and PowerPoint
• Strong organizational skills and ability to prioritize multiple activities
• Effective research, analytical and problem-solving skills
• Work effectively in a fast-paced, changing environment to meet deadlines
• Proven ability to consistently perform as a high-achieving team member
• Willingness to mentor team members to help achieve departmental objectives
• Expert understanding of billing functions such as taxation, cards, provisioning and payments
• Read, write, speak and understand English

Preferred Qualifications

Education

• Bachelor's degree in IT or related field

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.