Financial Advisor Support Associate

Job Description

Job Description

Hybrid: Work from home and two days in the office as needed at our NE Minneapolis location.

We are looking for an exceptional person who will fit into our flexible, vibrant, fun 12-member team. RiverFront Group is a fast-growing team at Focus Financial Network (one of the largest independent financial advisory firms in the industry with over $9.35 billion in assets) and combines comprehensive financial planning, investment management, a client-first attitude, and exceptional client communication to help our clients achieve their financial goals.

Job Summary

The Advisor Support Associate will provide centralized support to the practice’s six Financial Advisors and their clients, helping to enhance the quality, consistency, and timeliness of the team’s service proposition. This role involves day-to-day interaction with clients, Vendor partners, and Financial Advisors in person, by email, and over the phone. The Advisor Support Associate plays an integral role in supporting the ongoing client advisory process, coordinating client service and practice operations, and ensuring timely follow-up on client and Advisor requests. This role also involves contributing to longer-term projects and process improvements that enhance the effectiveness and efficiency of the team and overall client experience.

Duties and Responsibilities

·         Answer main practice phone line and forward calls as needed.

·         Manage and maintain the practice’s main email inbox and other shared inboxes as needed.

·         Complete end-to-end new client onboarding, account updates, beneficiary changes, transfers,

service requests, and related paperwork.

·         Diligently track client requests, Advisor follow-up items, paperwork, and deadlines for broker-

dealer and custodians.

·         Digitally file client forms and compliance documentation in Document Management System.

·         Ensure accuracy and integrity of all clients' contact and demographic information in

Salesforce(Practifi) CRM.

·         Maintain and update the practice website and related digital content as needed. Help

coordinate and facilitate marketing/communications calendar.

·         Help coordinate   client gifting, client education and appreciation events, including logistics

and client communications.

·         Assist in organizing, maintaining, and updating all SharePoint files.

·         Assist with branch compliance review preparation where role dictates.

·         Work extensively with Microsoft Office Suite, Schwab Advisor Center, Salesforce (Practifi)

CRM, Broker-Dealer, Adobe Acrobat, and practice-specific systems and platforms.

·         Responsible for monitoring assigned tasks and workflows in Salesforce (Practifi) CRM.

·         Open and process incoming and outgoing mail.

·         Be in the office twice a week; days of the week will depend on Advisor client meeting needs.

·         Ordering and maintaining office supplies.

·         Following requirements outlined in Employee handbook.

·         Demonstrate flexibility of working productively from both our office location and remotely.

·         Provide backup support as needed for all team members.

·         Share new ideas or thoughts on ways for improvement.

Qualifications

·         Bachelor's degree required.

·         2-3 years of experience in the financial services industry preferred but not required. 

·         Highly proficient in MS Office; experience with any financial industry software a plus.

·         Excellent communication, organizational and interpersonal skills (integrity, humility, respect,

empathy, and a healthy sense of humor).

·         Ability to work independently but also be a proactive contributing team member.

·         Strong attention to detail and ability to follow through on projects effectively.

·         Comfortable taking ownership of details and able to notice when something is missing.

Salary and Benefits

·         Salary based on experience.

·         Quarterly bonus based on successfully achieving certain financial advisory metrics.

·         Medical, dental, and vision coverage, Flexible Spending Account/Health Savings Account,

401K plan, and PTO.

RiverFront Group is a fast-growing team at Focus Financial Network (one of the largest independent financial advisory firms in the industry with over $9.35 billion in assets) and combines comprehensive financial planning, investment management, a client-first attitude, and exceptional client communication to help our clients achieve their financial goals.

Company Description

RiverFront Group is a fast-growing team at Focus Financial Network (one of the largest independent financial advisory firms in the industry with over $9.35 billion in assets) and combines comprehensive financial planning, investment management, a client-first attitude, and exceptional client communication to help our clients achieve their financial goals.