Clerical Assistant 3

The Position

Note: This posting will close on July 14, 2026 or after 50 applications are received, whichever occurs first. As a Clerical Assistant 3 with the Department of Transportation, you will help keep vital customer and vehicle services running smoothly. This position lets you play a key part in handling important paperwork and supporting both staff and the public. Your efforts will help maintain accuracy, efficiency, and trust in state services. Become part of a team dedicated to quality service for all Pennsylvanians.

Description of Work

This position provides essential clerical support to the Dealer Agent Services Unit by processing applications, maintaining records, and assisting customers as needed. As a Clerical Assistant 3, you will perform the following duties:

• Processing Tasks: Handle title and registration applications, temporary registration extensions, and customer requests based on the documents submitted
• Record Maintenance: Update case files, logs, spreadsheets, and system records to ensure accurate tracking of dealer and agent activities
• Customer Assistance: Support customers at the service window, explain procedures clearly, and resolve issues with professionalism and empathy
• Compliance Support: Review reports, review payment issues, and provide information that helps determine appropriate actions for dealers and agents
• Communication Duties: Prepare letters, notices, and updates that relate to compliance, enforcement, and customer transactions
• Collaboration Work: Work with State Police, investigators, and other partners to help address compliance matters and support program needs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

Qualifications

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.