Driveway Shop Supervisor

DrivewayDriveway.comDriveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!Driveway Supervisor - ShopThe Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process. This position will be responsible for reaching and maintaining sales effectiveness. The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development.Location: Onsite, Dallas, TXPay Range: $50,000-$75,000 plus incentiveResponsibilitiesTrain and coach team in the areas below:Customer engagement word tracksF&I products and presentationCRM proposal structuring and presentationCalculating tax and DMV FeesMonitoring portal for credit applications and soft pullsSubmit customer to lenders through lending portalAssess trade value, offer, and payoff with the customerLoading customer and deal structure into the DMSPrint and overnight contracts and DMV paperwork to customerSending contracts electronically to the customer when availableProcess ManagementWork with Sales Manager to execute all required paperworkEnsure the customer paperwork is uploaded correctly to the Digital Deal JacketWork with Logistics Coordinator to set up transport and final delivery of the vehicle to the customerMonitor CRM leads and Desk LogManage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work planEnsure all Driveway customers greeted promptly in a professional friendly mannerAddress and resolve customer concerns promptly and professionallyAssist Driveway Customer Service Agents, Shop with customers to ensure the vehicle saleSkills and QualificationsStrong attention to detailSense of urgencyExcellent written and verbal communicationCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs #J-18808-Ljbffr Lithia Motors, Inc