Program Assistant- Economic Empowerment

Job Description

Job Description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a Program Assistant to supports all of World Relief Upstate SC’s Economic Empowerment programs: Matching Grant, RSS Employment, Adult Education, and Walk-In Services. Working alongside program specialists, the Program Assistant serves newly arrived and established refugee and immigrant clients holistically, helping them find and keep employment, build English and life skills, and connect with community resources as they adjust to life in a new community and work toward long-term self-sufficiency.

This is an entry level role offering meaningful, hands-on experience walking alongside people who are rebuilding their lives in a new country. The ideal candidate brings compassion and patience, the professionalism and confidence to hold clients accountable to their goals, and the humility to seek guidance from specialists and the program manager when situations become challenging. The role is Fulltime, 40 hrs. a week.

ROLE & RESPONSIBILITIES:

Employment Programs Support (Matching Grant and RSS Employment)

• Assist Employment Specialists with client care and case management for new arrivals and established clients.
• Help clients build resumes, complete job applications, and prepare for interviews.
• Support job placements through application assistance, interview preparation, and transportation as needed.
• Help facilitate job-readiness classes.
• Conduct 6-month, 12-month, and 180-day follow-ups to support job retention and program outcomes.

Adult Education Support

• Refer clients to community ESL providers and follow up to encourage consistent attendance.
• Support instructors and volunteers in the classroom as needed.
• Help program specialist coordinate classes and workshops with program specialists, including financial literacy, entrepreneurship, digital literacy, and immigration workshops.

Walk-In Services Support

• Support program specialists in Walk-In Services as needed by welcoming clients, identifying their needs, and providing direct help or referrals.
• Assist clients with everyday needs such as forms, applications, correspondence, and connections to community resources.

Administrative Support

• Obtain client signatures for applications and program documents.
• Maintain accurate, timely client files, case notes, and data entry across programs.
• Handle check and mail delivery.
• Participate in staff meetings and trainings.
• Perform other duties as assigned.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards 
• Proficiency in Microsoft Office (Outlook, Excel, and Word) and internet applications   
• Experience in a social service setting assisting people in need (volunteering experience)
• Demonstrated understanding of case management processes

PREFERRED QUALIFICATIONS:

• A High School Diploma or Bachelor’s Degree ( preferred )
• Previous case management experience working with vulnerable populations ( volunteer experience preferred but not required )
• Understanding of employment services and adult education as it relates to refugees and immigrants
• Ability to speak another language ( preferred but not required )
• Cultural sensitivity working with people from diverse backgrounds and beliefs
• Ability to problem solve promptly and effectively
• A flexible, motivated team player who thrives in a collaborative environment
• Ability to prioritize and stay organized in a fast-paced, changing environment

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.