Guest Services Agent - Aloft & Element NKC

Front Desk / Guest Services Team Member

The Aloft & Element North Kansas City is looking for energetic, guest-focused individuals to join our Front Desk / Guest Services team. We are seeking team members who are passionate about hospitality, customer service, and creating memorable guest experiences from check-in to check-out. As a Front Desk Agent, you will serve as one of the first impressions of our Marriott dual-branded hotel, assisting guests with arrivals, departures, reservations, hotel information, and service recovery while helping create a welcoming, upbeat, and service-driven environment. If you enjoy working with people, thrive in a fast-paced hospitality environment, and take pride in delivering exceptional customer service, we would love to meet you.

Responsibilities:

• Greet and welcome hotel guests in a friendly and professional manner.
• Perform guest check-in and check-out procedures accurately.
• Handle hotel reservations, phone inquiries, and guest requests.
• Resolve guest concerns and provide service recovery when needed.
• Maintain knowledge of hotel amenities, local attractions, dining, and entertainment options.
• Process payments and maintain accurate guest accounts.
• Work collaboratively with housekeeping, maintenance, food & beverage, and leadership teams to ensure an exceptional guest experience.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Uphold Marriott brand standards and guest service expectations.

Qualifications:

• Previous hotel front desk, guest service, customer service, retail, or hospitality experience preferred but not required.
• Strong communication and problem-solving skills.
• Positive attitude with a team-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Willingness to work evenings, weekends, and holidays as needed.
• Experience with hotel property management systems such as Lightspeed or Marriott systems is a plus.

KMG HOTELS was founded in 2000 and is owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is the current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty-one hotels, representing various franchises like Marriott, Hilton, InterContinental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the "right way" takes precedence over doing it the "easy way." We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 associates, KMG Hotels provides increasing financial strength and stability to our stakeholdersnamely our guests, associates, and owners.