Fulfilment & Replenishment Unit Manager

Accountable for a customer‑centric and high‑performing operations, managing the unit by leading, steering, planning, supporting, and following up the operations, the development of the organization, as well as cost optimization opportunities; accountable for a strong collaboration and co‑creation with key stakeholders, at the market and market area level, or country. What You’ll Be Doing Day to Day Responsible for leading, coaching, developing, and inspiring a high‑performing unit organization and Management Team, including communication, flexibility, fostering a performance culture, competence development, succession planning, and maintaining a work environment that supports equality, diversity, inclusion, and well‑being. Ensure high customer and co‑worker satisfaction at the lowest possible cost within an omnichannel scope, emphasizing availability, sustainability, and order fulfillment by actively tracking Happy Customer Score (not applicable in DC), IKEA Brand Capital (not applicable in DC), iShare survey, and review results. Accountable for maintaining operational excellence in the unit, focusing on retail fundamentals, quality, productivity improvements, and cost optimization, aligned with the Country Customer Fulfillment Business Plan and Commercial Direction. Responsible for creating a safe and secure work environment and ensuring compliance with Standard Operating Procedures through the implementation of new operational processes, technologies, and ways of working. Ensure the unit is integrated into the country’s and market’s commercial and growth strategies, serving as a point of contact for external matters within the municipality and the broader area. We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA! Qualifications University degree and 5 years of relevant experience, or at least 9 years of related experience. Minimum of 4 years in a managerial role. #J-18808-Ljbffr