Service & Repairs Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Free uniforms
• Paid time off

At Pinch A Penny #35, we are more than just a pool store — we are a family-owned, full-service pool company committed to exceptional customer service, professional expertise, and building lasting relationships with our customers and team members. We are currently seeking an experienced and motivated Pool Service & Repairs Manager to lead and grow our service department.

This is an excellent opportunity for a skilled pool industry professional who thrives in leadership, enjoys solving problems, and takes pride in delivering high-quality service.

What You’ll Do

• Oversee daily operations for pool service, repairs, and equipment installations
• Lead, train, and support service technicians and repair teams
• Schedule and coordinate service routes, repair calls, and installation projects efficiently
• Diagnose and oversee repairs for pumps, filters, heaters, automation systems, salt systems, plumbing, and related equipment
• Ensure exceptional customer service and strong communication with homeowners
• Prepare estimates, explain repair recommendations, and follow up with customers
• Monitor technician performance, productivity, and quality standards
• Manage inventory, repair parts, and equipment ordering
• Support pool remodeling and resurfacing project coordination when needed
• Help grow the department through customer retention, referrals, and service opportunities
• Maintain a clean, safe, and professional work environment

Qualifications

• Previous experience in HVAC, pest control, pool service, repairs, pool operations or service industry preferred
• Strong knowledge of pool equipment troubleshooting and repairs is helpful
• Leadership or supervisory experience preferred
• Excellent communication and customer service skills
• Organized, dependable, and able to multitask in a fast-paced environment
• Experience with automation systems, heaters, pumps, filters, and salt systems preferred
• Valid driver’s license with clean driving record

Ideal Candidates May Have Experience As

• Pool Service Manager
• Pool Repair Technician
• Equipment Installation Technician
• Service Supervisor
• HVAC, Pest Control or similar industry
• Pool Supply Retail Manager

Why Join Pinch A Penny #35?

• Competitive pay based on experience
• Opportunity for career growth and advancement
• Family-owned and team-oriented environment
• Stable, full-time leadership opportunity
• Ongoing training and professional development
• Work with a company focused on integrity, professionalism, and exceptional customer care

If you are passionate about the the service industry and ready to lead a growing service department, we would love to hear from you.

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Job Type: Full-time