Senior Business Analyst / Lead Business Analyst

Senior Business Analyst / Lead Business Analyst Location: Lansing (MI) | Employment Type: Full Time - 40 hours per week | Job Level: T4 | Work Preference: Hybrid | Job Code: 244675 Job Description: The strongest candidate is a CBAP-certified Senior Business Analyst who can independently lead complex requirements and process-analysis activities while remaining closely connected to delivery, testing, and implementation . You know how to challenge unclear requirements, uncover the real business need, model current and future processes, create development-ready requirements, maintain a disciplined Azure DevOps backlog, support UAT, and prepare users for successful adoption. You are equally comfortable facilitating a stakeholder discovery session, writing detailed requirements, reviewing user stories with a Product Owner, coordinating UAT, analyzing a process gap, and creating the documentation needed to support a successful production release. Work Location / Schedule Onsite 3 days a week in Lansing, MI Project or Role Overview The Senior Business Analyst will partner with Product Owners, business stakeholders, project leadership, and delivery teams to support discovery, business-process analysis, backlog management, user acceptance testing, training readiness, and implementation activities. The role requires substantial experience with enterprise requirements analysis, Agile/Scrum delivery, Azure DevOps backlog management, process modeling, UAT, documentation, and business readiness . Key Responsibilities Business Analysis & Process Modeling Facilitate discovery and requirements-gathering activities with business stakeholders. Analyze business needs and translate them into clear, actionable requirements. Develop current-state and future-state process maps. Create workflow diagrams and business operating procedures. Identify process-improvement opportunities and operational impacts. Identify and document manual processes, workarounds, and exception-handling procedures. Develop end-to-end business and system-interaction diagrams. Document business rules, validation requirements, and exception-processing logic. Partner with Product Owners to refine and maintain product backlogs. Gather, analyze, clarify, and document requirements supporting epics, features, user stories, and tasks. Develop and refine user stories and acceptance criteria. Maintain requirements traceability across development, testing, and implementation. Provide recommendations regarding business validation and backlog readiness. User Acceptance Testing Coordinate User Acceptance Testing activities with business stakeholders. Develop or support UAT strategies, scenarios, and business-validation plans. Track UAT execution, test results, defects, and acceptance decisions. Support end-to-end business-process testing. Assess business and release readiness. Maintain UAT evidence and support acceptance recommendations. Training & Organizational Readiness Support development of training plans and end-user training materials. Create job aids, quick-reference guides, process documentation, and operational materials. Support stakeholder communication, readiness, and adoption activities. Facilitate training and knowledge-transfer sessions. Maintain and organize Epics, Features, User Stories, and Tasks in Azure DevOps . Support Kanban and Sprint board management. Maintain traceability between requirements, testing, and implementation. Assist with ADO dashboards, queries, reporting, and documentation. Documentation & Governance Create and maintain business and technical requirements documentation. Maintain process, project, training, and reference documentation. Support compliance with organizational project-delivery and governance standards. Maintain documentation repositories, knowledge bases, and project wikis. Required Qualifications 8+ years of experience gathering requirements from users and business stakeholders. 6+ years of experience designing and documenting technical and business requirements. 4+ years of experience working within Agile/Scrum methodologies, processes, and ceremonies. 3+ years of hands-on experience maintaining and organizing Epics, Features, User Stories, and Tasks using Azure DevOps backlog-management tools, including Kanban and Sprint boards. Current CBAP certification. Strong business-analysis and requirements-management expertise. Strong stakeholder facilitation and communication skills. Experience translating business needs into actionable requirements. Experience supporting enterprise technology implementations. Preferred Qualifications Experience supporting Product Owners in Agile delivery environments. Experience developing UAT plans, test scenarios, and business-validation strategies. Experience coordinating User Acceptance Testing. Experience creating training plans, training materials, job aids, and operational-readiness documentation. Experience documenting current-state and future-state business processes. Experience with process-modeling tools such as Bizagi . Experience supporting large-scale government, healthcare, financial-services, or enterprise-system implementations. Experience documenting complex business-program integrations and data flows. Strong requirements traceability experience. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers. Hybrid and Workplace flexibility Work-Life-Balance Well-defined career development plan Rewards & Recognition program L&D focuses on upskilling Hands-on experience on Emerging Technologies and Digital Transformation Career Mobility programs We do not sell or share your personal information with any third parties #J-18808-Ljbffr HTC Global Services, Inc.