Infrastructure Analyst

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients. Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms. Role: Infrastructure Analyst Duration: Permanent Employment Role Overview The Infrastructure Support Analyst will provide support for troubleshooting and problem resolution, configuration, implementation, and maintenance of various compute and network infrastructure components within the enterprise. Key Responsibilities: The main responsibilities of this role include: Ensure the integrity and security of the enterprise Infrastructure. Monitor, prioritize, troubleshoot and resolve open incident and trouble tickets related to the Infrastructure environment. Provide onsite and remote access analysis and resolution of network and server related issues. Serve as level 1 liaison between the Infrastructure teams and the end-user community for support issues. Support the Active Directory environment including user accounts, permissions, and access rights. Support the enterprise telephony and network platforms, including VPN and firewalls. Support remote site connectivity, including problem identification and working with Vendors for resolution. Participate and assist the infrastructure team with projects, technology upgrades, maintenance, and other team initiatives. Documents processes and procedures according to team standards. Adhere to Change Control practices. Complete tasks and manage projects efficiently and on-time. Must have: 3+ years’ IT experience. Must have experience with active directory domains, Windows servers, and Microsoft server applications. Fundamental knowledge and understanding of IP, LAN, WAN technologies. Familiar with virtual server environments and storage systems. Experience with provisioning, maintaining, and troubleshooting various communications circuits (Voice PRI’s, broadband, MPLS, etc.) is also a plus. Required Skills & Experience Keen attention to detail Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations. Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations. Must be alert at all times; pay close attention to details. Must be able to work under stress on a regular or continuous basis. Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law #J-18808-Ljbffr