Field Service Manager - 2nd Shift

Field Service Manager leading regional service operations for a medical device company. Responsible for managing field-based teams, coordinating service delivery, maintaining customer relationships, and ensuring quality standards across service contracts.

Responsibilities

• Lead and develop field-based direct reports through coaching and mentoring
• Coordinate service activities and ensure contract obligations are met
• Use data and metrics to track team performance and communicate business health
• Visit customers and team members to reinforce relationships and identify improvement opportunities
• Escalate and resolve key account and customer issues collaboratively with internal and external partners

Requirements

• Bachelor's degree in mechanical, biomedical, electronics engineering or equivalent
• 5 years hands-on field service representative experience
• 3 years management experience in medical industry or equivalent
• Strong communication, leadership, and conflict management skills
• Ability to travel 50-75% and adapt to changing priorities
• Knowledge of hospital operating room protocols and anatomic terminology preferred
• Proficient with computers and standard software applications